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Customer Success Associate - Agency Hosting

4 hours, 35 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Agile DNS PHP TLS WordPress
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HOSTING

HOSTING

HOSTING provides high-performance managed cloud hosting services, specializing in the design, migration, and management of cloud environments for businesses across various industries, ensuring optimal speed, reliability, and security through premium ha...

IT Services
251-1K
Founded 1997
View All Jobs 2

Description

  • Build and maintain long-term relationships with assigned hosting customers and stakeholders.
  • Proactively conduct customer check-ins, account reviews, and ongoing engagement.
  • Manage customer portfolios, prioritize account health and retention risks, and maintain account plans.
  • Monitor satisfaction, support history, engagement, and technical concerns to identify churn risks.
  • Coordinate with Support, Sales, Technical Sales, Product, and Operations to resolve issues and ensure follow-through.
  • Discuss hosting environments, migrations, performance, reliability, and scalability with customers.
  • Identify relevant opportunities for upgrades, additional services, migrations, and multi-site hosting.
  • Maintain accurate CRM records, customer notes, engagement history, and account documentation.
  • Share customer feedback and report on satisfaction, retention risks, engagement, and opportunities.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
  • Experience in web hosting, technology, digital services, or a related industry.
  • Good working knowledge of web hosting and WordPress infrastructure.
  • Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance.
  • Familiarity with managed WordPress, shared hosting, VPS, and cloud hosting.
  • Strong interpersonal, communication, organization, and relationship-building skills.
  • Proactive approach to customer engagement, problem prevention, and retention.
  • Ability to understand hosting requirements and communicate effectively with technical teams.
  • Experience using CRM or customer management systems and maintaining accurate records.
  • Commercial awareness and ability to identify relevant customer growth opportunities.
  • Experience with a hosting provider, agencies, developers, resellers, migrations, or high-value customer relationships preferred.

Benefits

  • Performance-based incentives.
  • Opportunity to join a global, purpose-driven hosting company.
  • Fast-moving, agile, and collaborative work environment.
  • Values-driven culture emphasizing trust, accountability, respect, innovation, pragmatism, and energy.

Interested in this position?

Apply directly on the company website

Apply Now

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