Customer Support Representative

12 hours, 58 minutes ago
Contract
Mid Level
Customer and Technical Support
HKR

HKR

HKR Elektrotechnischer Gerätebau GmbH specializes in manufacturing shells, ring cores, and custom-shaped parts from soft magnetic powder composite materials. Their product range includes powder cores, inductors, chokes, choke units, and sinusoidal filt...

Electrical Equipment
1-10
Founded 1985

Description

  • Respond to customer questions and issues through email, live chat, and Zoom, aiming to resolve issues on first contact.
  • Explain complex product issues clearly to non-technical restaurant owners and staff.
  • Manage and prioritize the support queue to meet response-time targets, including Time to First Response.
  • Create actionable bug reports and feature feedback for Product and Engineering teams and follow issues through resolution.
  • Identify recurring customer issues and proactively escalate support trends.
  • Create and maintain help documentation, macros, and internal knowledge-base articles.
  • De-escalate frustrated or urgent customer situations effectively.
  • Participate in a shared weekend on-call rotation to support restaurants outside standard weekday hours.

Requirements

  • Strong technical aptitude and ability to explain complex issues simply and patiently.
  • Proven experience supporting customers via email, live chat, and video platforms such as Zoom.
  • Motivation to solve customer problems and provide high-quality support.
  • Comfort working with support metrics, including Time to First Response, resolution time, and CSAT.
  • Experience collaborating with Product and Engineering teams, including writing clear bug tickets.
  • Strong organizational skills and ability to manage a dynamic workload.
  • Availability for occasional weekend shifts as part of an on-call rotation.

Benefits

  • Fair market pay.
  • Remote, full-time independent contractor role.
  • Afternoon US shift schedule with a one-hour lunch break.
  • Remote-first work environment with optional office access in Bucharest and Cluj.
  • Startup culture with a collaborative, low-meeting work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Agent

doola 11-50 Professional Services

doola is seeking a Customer Care Agent to provide timely, empathetic support that helps entrepreneurs navigate business formation, payments, compliance, and tax services.

HubSpot
3 hours, 43 minutes ago

Tier 2 - Support Specialist

Odaseva 51-200 IT Services

Odaseva is hiring a Tier 2 Support Specialist to deliver technical customer support and resolve escalated issues for its enterprise data management and security platform.

Salesforce
3 hours, 58 minutes ago

Remote Position Customer Care Rockstar with Dutch

Atlean World Professional Services

Join Atlean World in Sofia, Bulgaria as a Dutch-speaking Remote Customer Care Representative, providing solution-focused support for a global brand across phone, chat, and email.

6 hours, 58 minutes ago

Remote German-speaking role in Portugal

Atlean World Professional Services

Join Atlean World as a remote German-speaking Customer Support professional, helping customers resolve issues and have positive daily experiences while pursuing international opportunities.

6 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers