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Intake Specialist (Chinese Bilingual)

1 month, 2 weeks ago
Malaysia, Philippines, Singapore
Full-time
Junior
Operations Specialist
Customer and Technical Support
HIPAA
Apply Now
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016
View All Jobs 23

Description

  • Receive, log, and track incoming referrals from families and providers across multiple channels in real time.
  • Verify insurance eligibility, benefit levels, and ABA authorization requirements during initial screening.
  • Gather and organize intake documents, including evaluations, prescription letters, and consent forms.
  • Communicate referral status, next steps, delays, and documentation needs to families and referral sources.
  • Assist with preparing, submitting, and following up on prior authorization requests to multiple payers.
  • Coordinate with clinical staff to obtain supporting documentation for authorization submissions.
  • Monitor authorization expirations and support re-authorization outreach under direction.
  • Maintain accurate intake records, conduct routine case audits, and generate status reports.
  • Collaborate with billing, clinical, and scheduling teams to ensure smooth handoff to active services.
  • Adhere to HIPAA and confidentiality policies in all client communications and record handling.

Requirements

  • High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred.
  • 1–2 years of experience in healthcare intake, patient access, insurance coordination, or administrative support.
  • Working knowledge of health insurance terminology, including prior authorizations, eligibility verification, EOBs, and Medicaid managed care.
  • Strong organizational skills with the ability to manage multiple active cases accurately.
  • Excellent written and verbal communication skills, including sensitivity when speaking with families navigating healthcare systems.
  • Proficiency in Microsoft Office Suite and/or Google Workspace, with the ability to learn new intake and tracking systems quickly.
  • Strict adherence to HIPAA regulations and confidentiality standards.
  • Experience in ABA therapy, behavioral health, or pediatric healthcare intake or patient access is preferred.
  • Familiarity with New York State Medicaid managed care plans, commercial payer prior authorization portals, and ABA-specific authorization requirements is preferred.
  • Bilingual English and Spanish skills are strongly preferred.
  • Experience using EHR systems, CRM platforms, or intake management software is preferred.
  • Ability to work in structured, process-driven environments with defined performance metrics and turnaround standards is preferred.
  • Primary internet connection of at least 15 Mbps and backup internet of at least 10 Mbps, with backup capable of supporting work during power outages.
  • Desktop or laptop meeting minimum specs of Intel Core i5 8th gen or newer, Intel Core i3 10th gen or newer, AMD Ryzen 5, or equivalent, with at least 8 GB RAM.
  • Functional backup device meeting or exceeding Intel Core i3 performance and usable during power interruptions.
  • A functioning webcam, noise-canceling USB headset, smartphone, and a quiet dedicated home office space.

Benefits

  • Opportunity to join an inclusive, innovative team that supports professional growth.
  • Daily opportunities to learn, innovate, and make an impact.
  • Career growth resources and opportunities for advancement.
  • Fast-paced, high-energy work environment.
  • Flexible remote work from home or any location of choice.
  • Improved work-life balance with reduced commuting and more time with loved ones.

Interested in this position?

Apply directly on the company website

Apply Now

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