Trial Experience Specialist - Sales

1 month ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Identify, engage, and nurture new customer relationships to maximize trial conversion.
  • Conduct consultative trial engagement and software demos (via Zoom) that align HighLevel solutions to customer goals and needs.
  • Articulate and showcase HighLevel’s value proposition (Capture, Nurture, Close) to impact trial-to-paid metrics.
  • Manage a pipeline of new business customers through inbound engagement and proactive outreach.
  • Communicate with prospects across phone, SMS, email, ticketing, and live Zoom to deliver an optimal trial experience.
  • Provide technical support during the trial period as needed to remove blockers and increase conversion opportunities.
  • Collaborate with cross-functional teams and customers to identify compelling solutions and escalate feedback.
  • Exercise judgment in developing and implementing engagement methods and follow industry best practices.
  • Perform other duties as assigned to support trial experience and conversion goals.

Requirements

  • Bachelor’s degree or equivalent SaaS experience strongly preferred.
  • 0–2 years of customer service or relevant experience; Sales Development or Technical Sales experience is a plus.
  • Strong technical aptitude with ability to learn complex software quickly and translate technical ideas for non-technical audiences.
  • Experience with technical documentation and presentation skills preferred.
  • Working knowledge of CRM, marketing automation, social media management/advertising, website/funnel building, and SEO.
  • Experience working with or ability to learn various CRM platforms and communication systems.
  • Working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media strongly preferred.
  • Strong time management, organizational, interpersonal, verbal and written communication skills.
  • Self-motivated, self-starter with critical thinking, creative problem-solving skills, and the ability to manage and prioritize multiple responsibilities.

Benefits

  • Salary range: $44,000–$58,500 annually.
  • Remote-first work environment with a global team (1,500+ team members across 15+ countries).
  • Opportunity to work on a high-scale, fast-growing SaaS platform serving millions of businesses and high daily API/message volumes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IN Associate - Customer Success (Gurugram)

Sporty Group 51-250 Media

Customer Success Representative at Sporty, joining a remote Customer Success team to manage initial customer interactions, educate users about Sporty products, and ensure a positive, solution-focused customer journey.

CRM
1 month ago

Customer Reliability Engineer

Sysdig 251-1K IT Services

Customer Reliability Engineer at Sysdig (remote, flexible for Italy/Spain) delivering senior-level technical support and escalation management to ensure customers run and secure cloud/container environments reliably.

AWS Azure Bash Cassandra Elasticsearch GCP Kafka Kubernetes Linux PostgreSQL Python Shell Scripting
1 month ago

Applied AI Operations Lead

Canvas Medical 51-250 Health Care Providers & Services

Canvas Medical is hiring an Applied AI Operations Lead to partner with healthcare organizations to deploy, govern, and scale AI agents that automate clinical and operational workflows and deliver measurable business and clinical value.

HIPAA
1 month ago

Senior Software Development Consultant

Unity 5K-10K Internet Software & Services

Customer Success Consultant at Unity partnering with customers across games, media & entertainment, automotive, and manufacturing to diagnose and resolve complex Unity platform issues and optimize projects and workflows through short- and long-term onsite and remote consulting engagements.

C# C++ Game Development Unity Unreal Engine
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers