Implementation Advisor

1 day, 2 hours ago
Full-time
Junior
Project and Program Management
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Listen to and translate customer requirements and pain points into detailed implementation plans and playbooks.
  • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to meet agreed timelines.
  • Design, create, and manage application setups and software integration/migration deployments for new accounts.
  • Own the consulting engagement by driving milestones, achieving the implementation schedule, and managing scope changes or contingency plans.
  • Collaborate cross-functionally with internal teams to communicate customer needs and drive deliverables to completion.
  • Follow up with lagging or non-engaging accounts to ensure successful adoption and ongoing usage.
  • Conduct analysis of customer content and produce transition/migration plans and updated customer journey playbooks.
  • Deliver educational webinars and workshops, handle basic support requests during implementation, and continuously improve onboarding delivery.

Requirements

  • Associate degree or equivalent work experience.
  • Minimum of 2 years of customer success, software implementation, consulting experience, or technical support.
  • 2–3 years of experience using HighLevel or similar vertical solutions (preferred).
  • Proven ability to develop project plans, SOPs, and customer journey playbooks with strong attention to detail.
  • Strong verbal and written communication skills, tact and diplomacy when handling sensitive customer issues, and exceptional follow-through.
  • Experience with IT technical skills and platform integrations; familiarity with internal systems such as HighLevel and Freshdesk preferred.
  • 2+ years of customer consulting experience preferred; 2+ years of marketing experience is a plus.
  • Self-starter with ownership mindset, ability to manage multiple tasks in a fast-paced environment, and strong analytical and organizational skills.

Benefits

  • Remote-first, full-time position.
  • Opportunity to work with a global, remote team across 15+ countries and a large-scale platform used by over 1 million businesses.
  • Cross-training with other success functions and opportunities for professional development.
  • Inclusive employer (Equal Opportunity Employer) and collaborative culture built on creativity and impact.
  • Exposure to high-scale systems and operational learning from a platform processing billions of events daily.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Staff Professional Services Consultant

Cribl 251-1K IT Services

Professional Services Consultant at Cribl, a remote-first observability and security data company, responsible for guiding customers through Cribl deployments and maximizing the value of their observability and security data.

AWS Azure Cybersecurity Datadog Docker Elasticsearch GCP Grafana JavaScript Kubernetes SIEM Splunk Unix
1 day ago

Manager, Commercial Implementations

Novara Puntocom 1-10 Internet Software & Services

Manager, Commercial Implementations at Novara leading a team of implementation managers to deliver smooth, on-time onboarding and predictable, high-quality implementation outcomes for Novara’s commercial customers across the United States.

Salesforce
1 day, 1 hour ago

Professional Services Manager

Axon 1K-5K Professional Services

Axon (Dedrone) is hiring a remote Puerto Rico-based Field Deployment / Services Engineer to lead end-to-end deployments across LATAM, ensuring successful installation, training, and operational adoption of Dedrone's airspace security solutions for commercial, government, and military customers.

DHCP Linux
1 day, 1 hour ago

Solution Consultant - Remote

RainFocus 251-1K IT Services

Solution Consultant at RainFocus joining the Client Success team to drive post-sale implementations of the RainFocus event-management platform and ensure clients successfully adopt configured SaaS solutions.

CSS HTML JSON SQL
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers