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Home Care Scheduler (Caregiver Support & Operations Coordinator)

2 hours, 1 minute ago
Philippines
Part-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Helper Heroes

Helper Heroes

Your Virtual Assistants for Home Care Excellence Home care is complex. Your back office doesn’t have to be. At Helper Heroes, we source, train, and deliver elite offshore staff to help home care agencies like yours run leaner, faster, and smarter. Sche...

Diversified Consumer Services
View All Jobs 5

Description

  • Monitor caregiver clock-in and clock-out activity and report discrepancies.
  • Confirm next-day caregiver shifts with scheduled caregivers.
  • Coordinate fill-in coverage when caregivers call out using an approved backup list.
  • Contact caregivers to request missing ADL notes or other documentation.
  • Escalate urgent coverage or attendance issues to the scheduling team.
  • Help ensure scheduled shifts are covered and properly documented.
  • Support daily monitoring of caregiver operations within defined processes.

Requirements

  • Experience in home care, healthcare, or staffing support is preferred.
  • Strong follow-up skills and attention to detail.
  • Clear written communication with caregivers.
  • Comfortable handling timekeeping and documentation checks.
  • Ability to work independently within defined processes.
  • Familiarity with EVV or caregiver time-tracking systems is a plus.
  • Prior on-call or shift support experience is preferred.
  • Must be available for a part-time remote schedule of 20 hours per week.
  • Start date is March 2026.

Benefits

  • Competitive base pay, positioned as the highest in the home care industry.
  • Opportunity to make a direct difference in client care.
  • Growth and advancement opportunities as the company expands.
  • Supportive, collaborative team culture.
  • Remote part-time work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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