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Patient Experience Coordinator (Pacific Time)

18 hours, 31 minutes ago
Anywhere
Full-time
Entry Level
Customer Success
Customer and Technical Support
Apply Now
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised
View All Jobs 4

Description

  • Contact patients by phone, text, and email to coordinate virtual appointments and diagnostic testing.
  • Schedule cardiovascular diagnostics, including stress tests and echocardiograms.
  • Assist patients with technical questions and navigation of virtual care platforms.
  • Provide informed, concierge-level support throughout the patient care journey.
  • Maintain accurate patient records and document patient interactions.
  • Identify process-improvement opportunities and support efficient clinic operations.
  • Collaborate with clinical and operational teams to improve patient workflows and support new healthcare programs.

Requirements

  • Bachelor’s degree in Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related field.
  • At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment.
  • Experience in high-touch customer-facing settings such as hospitality, retail, food service, or call centers.
  • Strong interpersonal and communication skills, with empathy and a passion for helping others.
  • Comfort using technology, maintaining accurate records, and learning new healthcare platforms.
  • Ability to manage multiple priorities, maintain detailed documentation, and provide timely follow-up in a fast-paced virtual environment.
  • Ability to work Monday through Friday, 9:00 AM–5:00 PM Pacific Time, regardless of location.
  • Enthusiasm for supporting patients and improving healthcare experiences and outcomes.

Benefits

  • Remote-first work environment with autonomy and trust.
  • Medical, dental, and vision coverage for eligible employees.
  • Paid time off, paid holidays, and sick time.
  • 401(k) plan.
  • Additional benefits designed to support employees and their families.

Interested in this position?

Apply directly on the company website

Apply Now

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