Care Coordinator I (Client Care)

3 hours, 2 minutes ago
Full-time
Junior
Customer and Technical Support
Headlight

Headlight

Headlight offers a variety of online therapy services designed to help individuals understand and overcome their mental health challenges while developing healthy coping skills.

Health Care Providers & Services

Description

  • Facilitate execution of clinician-developed care plans for outpatient mental health clients.
  • Answer client calls and respond to texts and emails regarding scheduling and care needs.
  • Manage calendars, reschedule appointments, and optimize clinician schedules.
  • Provide administrative support to clinicians and the Clinical Support Team.
  • Coordinate with Clinical, Billing, and Intake teams to maintain continuity of care.
  • Assist clients with referrals, pharmacies, insurance or billing issues, and external resources.
  • Track client progress, complete follow-ups, and confirm future appointments are scheduled.
  • Maintain accurate client records, task logs, and documentation in the system.
  • Uphold organizational policies and comply with legal, ethical, and HIPAA requirements.

Requirements

  • Previous experience in a medical or mental health office with scheduling and referral coordination.
  • Working knowledge of Electronic Medical Records (EMR) systems.
  • Experience with Excel, Word, and other computer programs.
  • 2 years of customer service experience preferred.
  • Ability to work with a team with little direct supervision.
  • Excellent verbal and written communication skills across phone, email, text, and chat.
  • Ability to be flexible in a fast-paced, evolving work environment.
  • Strong problem-solving skills and solution-based thinking.
  • Professional attitude, strong collaboration skills, and attention to detail.
  • Attendance as required for the position.

Benefits

  • Competitive hourly W2 pay.
  • Medical, dental, and vision insurance starting the first of the month after employment for full-time hours.
  • Paid vacation, sick time, and holiday time.
  • Employee Assistance Program with confidential counseling and support.
  • 401(k) plan with company contribution.
  • Remote work schedule.
  • Professional development opportunities and training.
  • Collaborative and supportive work culture.

Interested in this position?

Apply directly on the company website

Apply Now

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