Intake Coordinator

1 month ago
Full-time
Junior
Customer and Technical Support

Grace Community Care Inc. / Grace Community Care and Day Habilitation

A New Jersey human-services and disability-services provider offering community-based supports, occupational therapy, housing supports, individual support, education and training, and related services for adults with intellectual and developmental disabilities and other mental, physical, and emotional challenges.

Human services, disability services, day habilitation, community-based care

Description

  • Answer calls, emails, and messages from prospective clients and support coordinators.
  • Conduct scheduled Housing Supports and DDD intakes by phone.
  • Enter client information into HMIS or other intake tracking systems.
  • Verify Medicaid (NJ FamilyCare) coverage and MCO enrollment with carriers such as Aetna, Horizon, Wellpoint, UHC, and Fidelis.
  • Prepare intake documentation for Prior Authorization and Billing teams.
  • Help families complete eligibility forms and intake requirements.
  • Maintain confidentiality and follow HIPAA compliance guidelines.
  • Support client tracking and data entry using electronic records and related systems.

Requirements

  • Experience in healthcare, social services, or community-based programs preferred.
  • Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus.
  • Prior experience in Medicaid, DDD, or human services intake is strongly preferred.
  • Strong communication and documentation skills.
  • Detail-oriented with excellent written and verbal communication.
  • Self-motivated, dependable, and able to work independently.
  • Comfortable with data entry and client tracking systems, including MS Office, HMIS, and electronic records systems.
  • Tech-friendly and able to use tools such as Therap, Acuity, and Google Workspace.
  • Able to maintain confidentiality and follow HIPAA guidelines.
  • High school diploma or associate’s degree minimum.

Benefits

  • $18.75 - $22.00 per hour.
  • Health care plan including medical, dental, and vision coverage.
  • Retirement plan with 401(k) and IRA options.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Work from home option.
  • Remote or hybrid schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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