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Director, Technical Writing

2 hours, 24 minutes ago
United States, Canada
Full-time
Lead
Technical Writer
Product Management
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 168

Description

  • Lead the Technical Writing organization through process evaluation and redesign to make documentation creation more efficient and better connected to product development.
  • Drive the team’s AI readiness by identifying opportunities to improve workflows, reduce handoffs, and strengthen documentation outcomes.
  • Partner with Engineering to shift documentation earlier in the development process and establish shared ownership of first-draft technical content.
  • Collaborate with Product Management and UX to identify ways technical documentation can surface more directly in the product experience.
  • Shape the team structure and operating model to support current priorities, healthy management scope, and future capability needs.
  • Develop the team’s skills and expectations for a new phase of technical writing, including adaptability, experimentation, and cross-functional collaboration.
  • Improve the end-user experience of the docs site by guiding priorities that make content more useful, accessible, and actionable.
  • Own strategic decisions for the function and bring forward practical options for solving complex documentation and workflow challenges.
  • Assess the current team structure and strengthen capabilities for the next phase of the function.
  • Raise satisfaction with the docs site and improve the overall documentation experience.

Requirements

  • Experience leading technical writing or documentation teams through organizational, process, or operating model change.
  • Fluency with AI in both strategic and practical contexts, including using AI to improve workflows and evaluating where human judgment remains essential.
  • Ability to build strong partnerships with Engineering, Product Management, UX, and other functions that influence product and content quality.
  • Judgment to balance innovation with practicality, including a thoughtful approach to automation that improves work without treating people as replaceable.
  • Creative problem-solving skills and comfort proposing several workable paths forward when facing ambiguity or long-standing constraints.
  • Experience developing leaders and teams, including assessing capabilities, setting direction, and supporting change across an established organization.
  • Strength in asynchronous collaboration and communication across distributed teams and time zones.
  • Technical credibility in documentation, developer workflows, and docs-as-code environments.
  • Content strategy expertise to shape documentation priorities, information architecture, and how technical content connects to product goals and user needs.
  • Transferable leadership experience from adjacent disciplines is welcomed.

Benefits

  • United States base salary range of $158,600 to $297,400 USD.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Remote work with global hiring flexibility, subject to location-based eligibility requirements for some roles.

Interested in this position?

Apply directly on the company website

Apply Now

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