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Customer Success Manager, Japan

2 hours, 53 minutes ago
Japan
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 179

Description

  • Build and maintain trusted advisor relationships with assigned customers to drive adoption, measurable outcomes, and long-term satisfaction.
  • Provide expert guidance on deployment, operational best practices, and establishing a GitLab Center of Excellence.
  • Lead and participate in customer workshops to support effective use of GitLab across the software development lifecycle.
  • Monitor customer progress against key performance indicators and share insights with customer sponsors, executives, and internal stakeholders.
  • Translate product usage data into actionable recommendations that drive adoption and expansion.
  • Manage regular customer touchpoints aligned to service level agreements and adjust success plans as needed.
  • Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align on customer success plans.
  • Connect customer goals with GitLab capabilities and support strategic and technical objective planning.

Requirements

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related customer engagement function.
  • Ability to discuss Git, common branching strategies, and version control workflows.
  • Knowledge of the software development lifecycle, including development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Ability to translate product usage data and technical details into clear insights for technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide operational change.
  • Openness to learning and transferable experience from adjacent roles or industries.
  • Candidates with varying levels of experience are encouraged to apply.
  • Remote roles may have specific location-based eligibility requirements.

Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Team Member Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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