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POS Support & Quality Technician (Cake / Clover Expert)

1 month ago
Mexico, Argentina, Brazil, Chile, Colombia, Peru
Contract
Mid Level
Manual QA Tester
Quality Assurance and Testing
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 2

Description

  • Provide live remote support to on-site technicians via phone, video call, and chat during weekday and weekend dispatch hours.
  • Guide technicians step-by-step through Cake and Clover POS setup, configuration, networking, cabling, and peripheral integrations.
  • Identify missing site requirements before installation (network readiness, cabling, ports, router access, account credentials) to prevent failed installs.
  • Review site images and videos shared by technicians to validate quality and adherence to installation standards.
  • Diagnose issues remotely and provide rapid solutions to avoid second visits and minimize downtime.
  • Validate test transactions, printer mapping, cash drawer connectivity, and terminal activation to confirm operational readiness.
  • Document recurring issues, propose best-practice improvements for dispatch and QA teams, and escalate when necessary.
  • Update internal notes after each support session to track activity, outcomes, and performance insights.
  • Maintain a positive, professional, and proactive tone with technicians at all times.

Requirements

  • 3+ years of hands-on installation and troubleshooting of POS systems, including Cake and Clover (required).
  • Solid understanding of networking concepts, including static/dynamic IPs, LAN/WAN, routers, switches, port forwarding, and Wi‑Fi connectivity.
  • Experience guiding others remotely or training field technicians during live support sessions.
  • Excellent English communication skills that are clear, calm, structured, and instructional.
  • Ability to think on your feet and provide solutions in high-pressure environments.
  • Ability to request photos/videos tactfully and confidently to ensure quality compliance.
  • Strong notes, documentation, and escalation habits.
  • Preferred experience with other POS brands (Toast, Lightspeed, Square, etc.).
  • Bilingual English/Spanish (preferred).
  • Must be able to respond quickly during assigned shifts, have stable internet, and maintain a quiet workspace for support calls.
  • Work type: 1099 contractor (remote) with on-call availability.

Interested in this position?

Apply directly on the company website

Apply Now

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