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OQA Remote Representative - Geeks on Site

18 hours, 2 minutes ago
Argentina, Colombia, El Salvador, Honduras, Nicaragua
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 6

Description

  • Act as the liaison between technicians and end users to resolve service-related issues fairly and efficiently.
  • Manage case queues, appointments, and backlog resolution to maintain smooth operational flow.
  • Deliver customer support via phone, chat, and email, with timely follow-ups and professional communication.
  • Conduct basic investigations into complaints and collections cases to determine appropriate outcomes.
  • Communicate payment decisions clearly to technicians and charge validations to customers.
  • Maintain accurate, detailed, and up-to-date case records and documentation.
  • Use Excel, Zoho FSM, and other platforms to track case workflows and support daily operations.
  • Handle challenging interactions with neutrality, professionalism, and consistency.
  • Balance competing priorities in a fast-paced, high-volume environment.

Requirements

  • Experience providing customer service through phone, chat, and email channels.
  • Comfort working with Excel, Zoho FSM, and multiple workflow management platforms.
  • Strong communication skills and the ability to remain neutral in disputes.
  • Ability to manage case queues, scheduling, and backlog resolution efficiently.
  • Experience handling complaints and collections or conducting basic case investigations.
  • Strong attention to detail and commitment to accurate documentation.
  • Ability to work in a fast-paced, high-volume environment while managing multiple priorities.
  • Availability to work 48 hours per week across 5 or 6 days, including Saturdays if on a 5-day schedule.
  • Ability to work aligned with EST.
  • Remote work availability from LATAM only.

Benefits

  • Fixed monthly pay of $700 USD.
  • 15 days of PTO per year.
  • Remote work from anywhere in LATAM.
  • Stable 48-hour schedule aligned with EST.
  • Opportunity to grow with a U.S.-based company.
  • Fast-paced, dynamic environment where your impact is recognized.

Interested in this position?

Apply directly on the company website

Apply Now

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