Remote Helpdesk Technician

1 month ago
Full-time
Junior
Cybersecurity
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007

Description

  • Provide desktop and laptop support, troubleshooting break/fix issues, and performing application installations and configurations.
  • Troubleshoot Windows 10, Windows 11, and macOS systems and assist users with Microsoft 365/Office 365 services.
  • Manage user accounts and permissions in Active Directory.
  • Investigate malware/security alerts and assist users with multi-factor authentication (MFA) enrollment.
  • Document, track, and escalate tickets using the company ticketing system.
  • Communicate technical processes clearly to non-technical users and deliver excellent customer service.
  • Collaborate with team members to deliver consistent, world-class service to clients.
  • Support basic cloud-related tasks and escalate cloud platform issues as needed.

Requirements

  • Minimum of 2 years of professional IT support experience.
  • Experience supporting Windows 10, Windows 11, and macOS.
  • Familiarity with Microsoft 365 suite and basic Office 365 cloud services (preferred).
  • Experience with Azure and/or AWS is a plus.
  • Experience with ticketing systems (e.g., Autotask) is a plus.
  • Strong time management skills and attention to detail.
  • Excellent verbal and written communication skills and ability to explain technical concepts to non-technical users.
  • A+ and/or Network+ certifications preferred.
  • Willingness and ability to work fully remote with working hours coordinated during hiring to align with business needs and availability.

Benefits

  • Competitive salary: R250,000–R300,000 per year.
  • Quarterly bonus eligibility to reward performance.
  • Comprehensive benefits package.
  • Paid time off and leave policies in line with South African standards.
  • Educational reimbursement for certification exams and access to company-provided training resources.
  • Fully remote work with flexible scheduling (working hours determined during hiring).
  • Team culture with fun events and opportunities to connect with colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

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