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Product Analyst, Digital Banking

1 day, 14 hours ago
Anywhere
Full-time
Junior
Product Analyst
Data Science and Analytics
Apply Now
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
201-500
Founded 2003
View All Jobs 4

Description

  • Support the day-to-day management and continuous improvement of digital banking products, services, and customer experiences.
  • Develop and implement promotional initiatives, including promotion structures, eligibility rules, customer journeys, controls, and success measures.
  • Create and maintain product and operational documentation, including requirements, business rules, process flows, and implementation materials.
  • Drive assigned initiatives from definition through launch, tracking dependencies, risks, decisions, and stakeholder actions.
  • Assess technology and operational readiness for promotions; identify constraints, dependencies, and solutions.
  • Configure promotions and coordinate testing, validation, launch readiness, monitoring, and issue resolution.
  • Partner with Marketing on promotional creative, customer communications, disclosures, and launch activities.
  • Investigate customer and transaction exceptions, document findings and business rules, identify patterns, and escalate product decisions.
  • Analyze customer feedback, complaints, contact drivers, and market trends to recommend product enhancements and inform roadmap decisions.
  • Gather business requirements, user stories, acceptance criteria, and functional specifications; support UAT, defect validation, releases, and post-launch monitoring.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field.
  • At least 2 years of experience in product management, product operations, business analysis, banking operations, digital banking, fintech, project management, or a related field.
  • Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
  • Strong analytical and critical-thinking skills to translate data, customer feedback, and operational information into recommendations.
  • Excellent verbal, written, interpersonal, organizational, problem-solving, and time-management skills.
  • Ability to work independently and collaboratively, multitask, and adapt in a fast-paced environment.
  • Experience supporting consumer banking, deposit products, digital banking platforms, payments, cards, promotions, or customer engagement programs preferred.
  • Experience gathering business requirements and translating needs into product or process enhancements preferred.
  • Experience in a regulated financial services environment preferred.
  • Experience managing backlogs, user stories, requirements, prioritization, Voice of Customer programs, feedback analysis, or customer journey mapping preferred.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • 4 weeks of paid time off.
  • 401(k) with company match.
  • $50 monthly Metro SmartTrip benefit.
  • Remote or hybrid schedules for most positions, with four days per week in office for hybrid roles.
  • Incentives for solar panels, electric vehicles, and biking to work.
  • Paid subscriptions and reimbursements, including Veterans Compost, Capital Bikeshare, and Imperfect Foods.

Interested in this position?

Apply directly on the company website

Apply Now

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