Director, Servicing & Collections

1 month, 4 weeks ago
Full-time
Executive
Customer and Technical Support
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
251-1K
Founded 2003

Description

  • Own portfolio performance across the full servicing lifecycle, including core servicing, customer support, late-stage collections, and default loan servicing.
  • Manage service offerings for borrowers whose installers cannot complete projects or fulfill warranty obligations.
  • Establish, forecast, and deliver against portfolio performance targets such as roll rates, loss rates, prepayment rates, and expense metrics.
  • Manage and hold third-party vendors accountable to defined performance standards and corrective action plans.
  • Develop and oversee monitoring programs for servicing and vendor performance.
  • Partner with analytics to translate data into actionable strategies and refine operating plans based on performance insights.
  • Prepare and deliver portfolio performance reviews for internal stakeholders and loan owners.
  • Collaborate with legal and compliance teams to build programs and processes that support performance and regulatory compliance.
  • Supervise employees managing specialized servicing and collections vendors and processes.
  • Develop, coach, counsel, and train team members to maintain a high-performing team.

Requirements

  • Bachelor’s degree required.
  • Minimum of 8 years of loan servicing and collections experience required.
  • Experience in secured and unsecured home improvement finance loan servicing preferred.
  • Minimum of 5 years of supervisory experience required.
  • Proven track record of materially improving portfolio performance metrics.
  • Ability to analyze complex problems and develop responsive business plans.
  • Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational skills, attention to detail, problem-solving, and time management skills.
  • Self-motivated, self-directed, results-oriented, adaptable, and able to multitask in a fast-paced environment.
  • Ability to work independently and within a team in a collaborative, solution-oriented manner.

Benefits

  • Comprehensive health, dental, and vision insurance plans.
  • 4 weeks of PTO.
  • 401(k) with company match.
  • Metro SmartTrip benefits of $50 per month.
  • Remote or hybrid work schedules for most positions.
  • Incentives for purchasing solar panels, electric vehicles, biking to work, and related sustainable commuting options.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Team Lead Template

Carvana 10K-50K Automotive

Carvana is hiring a Market Operations paperwork and registration leader to create, audit, and process customer documentation that ensures vehicles are accurately titled and registered.

10 hours, 38 minutes ago

Senior Manager, Global Delivery Excellence

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a Canada-based, remote-eligible Senior Manager, Global Delivery Excellence to lead global Delivery operating models and drive strategic operational initiatives across product, process, and people.

10 hours, 53 minutes ago

Manager, Manufacturing Engineer, Intelligence Systems

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Manager of Manufacturing Engineering to lead manufacturing process development and production scaling for defense hardware across the full lifecycle from prototyping to full-scale production.

Prototyping
10 hours, 53 minutes ago

Senior Director, Drug Safety and Pharmacovigilance

bridgebiowp 251-1K Pharmaceuticals

BridgeBio is hiring a remote U.S.-based pharmacovigilance leader to oversee post-market and clinical trial safety data systems and ensure global safety compliance for rare disease programs.

10 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers