Director, Servicing & Collections

2 weeks, 5 days ago
Full-time
Executive
Customer and Technical Support
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
251-1K
Founded 2003

Description

  • Own portfolio performance across the full servicing lifecycle, including core servicing, customer support, late-stage collections, and default loan servicing.
  • Manage service offerings for borrowers whose installers cannot complete projects or fulfill warranty obligations.
  • Establish, forecast, and deliver against portfolio performance targets such as roll rates, loss rates, prepayment rates, and expense metrics.
  • Manage and hold third-party vendors accountable to defined performance standards and corrective action plans.
  • Develop and oversee monitoring programs for servicing and vendor performance.
  • Partner with analytics to translate data into actionable strategies and refine operating plans based on performance insights.
  • Prepare and deliver portfolio performance reviews for internal stakeholders and loan owners.
  • Collaborate with legal and compliance teams to build programs and processes that support performance and regulatory compliance.
  • Supervise employees managing specialized servicing and collections vendors and processes.
  • Develop, coach, counsel, and train team members to maintain a high-performing team.

Requirements

  • Bachelor’s degree required.
  • Minimum of 8 years of loan servicing and collections experience required.
  • Experience in secured and unsecured home improvement finance loan servicing preferred.
  • Minimum of 5 years of supervisory experience required.
  • Proven track record of materially improving portfolio performance metrics.
  • Ability to analyze complex problems and develop responsive business plans.
  • Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational skills, attention to detail, problem-solving, and time management skills.
  • Self-motivated, self-directed, results-oriented, adaptable, and able to multitask in a fast-paced environment.
  • Ability to work independently and within a team in a collaborative, solution-oriented manner.

Benefits

  • Comprehensive health, dental, and vision insurance plans.
  • 4 weeks of PTO.
  • 401(k) with company match.
  • Metro SmartTrip benefits of $50 per month.
  • Remote or hybrid work schedules for most positions.
  • Incentives for purchasing solar panels, electric vehicles, biking to work, and related sustainable commuting options.

Interested in this position?

Apply directly on the company website

Apply Now

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