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Card Product Analyst

1 day, 14 hours ago
Anywhere
Full-time
Mid Level
Product Analyst
Data Science and Analytics
Apply Now
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
201-500
Founded 2003
View All Jobs 4

Description

  • Build and maintain card-program dashboards, scorecards, and recurring management reporting.
  • Analyze activation, usage, transactions, fraud, ATM activity, disputes, chargebacks, digital-wallet adoption, and customer engagement metrics.
  • Identify performance trends, risks, and improvement opportunities, and present recommendations to leadership and partners.
  • Manage card-network incentives, rebates, reimbursements, mandates, certifications, reporting, and implementation requirements.
  • Coordinate with networks, processors, ATM networks, digital-wallet partners, and vendors to resolve issues and ensure operational readiness.
  • Maintain the product roadmap and backlog; support prioritization, release planning, and roadmap tracking.
  • Document business requirements, user stories, acceptance criteria, process flows, business rules, and functional specifications.
  • Coordinate testing, defect validation, release readiness, production validation, and post-launch monitoring.
  • Use customer complaints, servicing trends, disputes, and feedback to identify and implement enhancements that reduce friction and operational workload.
  • Support compliance, risk, audit, and regulatory examinations; maintain program documentation, controls, governance materials, and remediation tracking.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field.
  • At least 3 years of experience in product management, product operations, business analysis, payments, card programs, banking operations, digital banking, fintech, or a related field.
  • Experience with debit, prepaid, credit, or secured cards; payments; money movement; or digital-wallet products (preferred).
  • Experience working with card processors, payment networks, ATM networks, digital-wallet providers, or card-program vendors (preferred).
  • Experience translating business needs into requirements and product or process enhancements (preferred).
  • Experience with backlogs, user stories, acceptance criteria, testing, and prioritization processes (preferred).
  • Experience in a regulated financial-services environment and familiarity with card-network rules, Regulation E, disputes, fraud operations, tokenization, and card servicing (preferred).
  • Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
  • Strong analytical, problem-solving, communication, organization, and time-management skills.
  • Ability to manage multiple priorities independently and collaboratively in a fast-paced environment.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Four weeks of paid time off.
  • 401(k) plan with company match.
  • $50 monthly Metro SmartTrip benefit.
  • Remote or hybrid schedules for most roles, with four days per week in office for hybrid positions.
  • Incentives for solar panels, electric vehicles, and biking to work.
  • Paid subscriptions and reimbursements, including Veterans Compost, Capital Bikeshare, and Imperfect Foods.

Interested in this position?

Apply directly on the company website

Apply Now

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