Food Operations Analyst

4 hours, 55 minutes ago
Full-time
Junior
Customer and Technical Support
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Provide customer support from initial inquiries through ongoing program questions.
  • Coordinate member meal-delivery orders and resolve fulfillment issues using available resources and team support.
  • Ensure orders are accurate, timely, and meet quality standards.
  • Identify and recommend improvements to member ordering and fulfillment processes.
  • Support additional operational needs as assigned.
  • Troubleshoot and resolve member or client issues efficiently in real time.

Requirements

  • High school diploma or GED required.
  • At least 2 years of experience in customer support roles.
  • Strong computer proficiency, including Microsoft and GSuite applications.
  • Strong attention to detail and clear communication skills.
  • Effective problem-solving and issue-resolution abilities.
  • Compassionate, service-oriented approach to supporting members.
  • Ability to adapt to changing priorities, new clients, and evolving processes.
  • Self-motivated and able to work autonomously.

Benefits

  • Remote-first company with flexible work location.
  • Unlimited paid time off.
  • Medical, dental, and vision healthcare coverage.
  • 401(k) plan and bonus opportunity.
  • Registered Dietitian sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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