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Staff Software Engineer, Integrations Platform

1 month, 1 week ago
United States
Full-time
Lead
Software Engineer
Software Development
AWS Node.js OAuth TypeScript
Apply Now
Fixify

Fixify

Fixify provides 24/7 IT help desk services that integrate AI technology with human support to ensure continuous productivity and user satisfaction while effectively managing costs.

Internet Software & Services
Founded 2014
View All Jobs 4

Description

  • Own the long-term architecture and strategy for the Integrations Platform across multiple quarters.
  • Define integration taxonomy, prioritization, risk tiering, and vendor partner relationships as an ongoing workstream.
  • Drive architectural direction for non-API integration patterns, including browser-driven flows, webhook-first designs, and iPaaS bridges.
  • Design the authoring framework that enables FDEs, contractors, and AI agents to extend the platform safely.
  • Build and improve integration testing infrastructure to replace ad hoc, per-integration fixtures.
  • Pair with engineers on hard design decisions before implementation and run design reviews as a teaching forum.
  • Share strategic and surge escalation responsibilities with the engineering manager and participate in the maintenance rotation.
  • Ground platform decisions in customer, analyst, and operational reality from support and escalation channels.
  • Frame staff-level projects so other engineers can own meaningful pieces and the team can move faster.
  • Coach the team through architecture, operability, and platform design best practices.

Requirements

  • At least 8 years of experience building scalable, observable SaaS systems.
  • Track record of leading multi-quarter platform or integrations work across more than one product surface.
  • Demonstrated experience designing SDKs, authoring frameworks, or extensibility systems for other engineers or external authors.
  • Deep fluency in TypeScript and Node.js.
  • Hands-on experience with AWS primitives such as Lambda, SQS, and S3.
  • Experience with non-API integration patterns such as webhooks at scale and OAuth flows across many tenants.
  • Experience with at least one of browser-driven automation, iPaaS bridges such as Okta Workflows, Tines, or Workato, or callback-based designs.
  • Fluency with AI coding tools such as Cursor or Claude Code, or equivalent.
  • A teaching-oriented reviewer mindset rather than a gatekeeping approach.
  • Comfort with ambiguity and the ability to say when you do not know and how you would find out.

Benefits

  • Opportunity to shape a mid-build platform with meaningful long-term architectural influence.
  • Direct partnership with a Chief Architect and a small senior team.
  • Exposure to customers and analysts so platform decisions stay grounded in real user needs.
  • Trust to make, document, and revisit multi-quarter architectural decisions.
  • Dedicated time to coach and mentor the team as part of the role.
  • Shared strategic and surge escalation load rather than a single point of failure.

Interested in this position?

Apply directly on the company website

Apply Now

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