Healthcare Customer Service Representative

23 hours, 25 minutes ago
Full-time
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of primarily inbound calls, with outbound calls as needed.
  • Assist patients with medication refills, referrals, provider messages, and appointment confirmations.
  • Document each interaction by submitting the required call form.
  • Use multiple screens, programs, and company resources to resolve patient inquiries accurately.
  • Type and talk simultaneously while documenting calls.
  • Transition efficiently between tasks while maintaining composure and service quality.
  • Provide empathetic, positive, and professional support during all patient interactions.
  • Maintain punctuality, attendance, and availability throughout scheduled shifts.
  • Cross-train and perform additional duties as requested.

Requirements

  • At least 1 year of customer service or customer support experience.
  • At least 1 year of call center or office experience.
  • Previous remote work-from-home experience preferred.
  • Strong telephone, verbal communication, and active listening skills.
  • Excellent attention to detail and ability to multitask independently.
  • Ability to learn quickly and work across multiple systems.
  • Must be at least 18 years old.
  • Successful completion of a background check in accordance with applicable laws.
  • Verified secure, reliable, dedicated high-speed internet with a direct LAN connection.
  • Dedicated home workspace with a desk, chair, and electrical outlet.
  • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

Benefits

  • Starting pay of $14 per hour, plus a $1-per-hour shift differential for nights and weekends.
  • Full-time schedule of 40 hours per week, Monday through Friday, with a set shift between 12:00 a.m. and 8:30 p.m. Eastern Time.
  • Approximately two weeks of paid training from 11:00 a.m. to 7:30 p.m. Eastern Time.
  • Remote work arrangement for eligible residents.
  • Company-provided equipment shipped to full-time employees.

Interested in this position?

Apply directly on the company website

Apply Now

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