Customer Service (Seasonal)

23 hours, 57 minutes ago
Full-time
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle high volumes of inbound and outbound customer calls promptly.
  • Answer customer questions and resolve concerns about products and services by phone, email, and chat.
  • Follow approved communication scripts and use company and client resources accurately.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Upsell products when appropriate.
  • Transition efficiently between tasks while maintaining composure.
  • Maintain punctual attendance and availability during scheduled hours.
  • Provide consistently positive and professional customer interactions.
  • Cross-train on additional tasks as requested.

Requirements

  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and strong phone, verbal communication, and active-listening abilities.
  • Ability to learn quickly and work independently.
  • Must be at least 18 years old.
  • Successful background check in accordance with applicable state and federal laws.
  • Must reside in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must provide a laptop or desktop with Intel Core i5-8250U or newer, 8 GB RAM, Windows 10 or higher 64-bit, and a 1280×768-or-higher display.
  • Must have secure, dedicated high-speed internet, a LAN connection, USB headset, dedicated workspace, current antivirus software, and an enabled firewall; Chromebooks, netbooks, and tablets are not accepted.

Benefits

  • Work-from-home position.
  • Bring-your-own-device work arrangement.
  • Seasonal customer service project supporting holiday orders.

Interested in this position?

Apply directly on the company website

Apply Now

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