Customer Service Representative – Utility Billing

1 day ago
Full-time
Junior
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Assist customers with natural gas bills, account balances, and account questions.
  • Process customer payments and explain available payment options.
  • Research and resolve account-related issues.
  • Explain billing information and charges clearly.
  • Update and maintain accurate customer account records.
  • Handle customer concerns professionally and efficiently.
  • Follow established procedures and privacy requirements.
  • Document customer interactions accurately.
  • Escalate issues requiring additional assistance or authorization.
  • Cross-train to support other customer accounts as needed.

Requirements

  • At least 1 year of customer service, call center, or office experience preferred.
  • Strong verbal and written communication skills.
  • Comfort working with billing and account information.
  • Strong attention to detail.
  • Ability to navigate multiple computer systems.
  • Professional, empathetic approach to customer concerns.
  • Reliable attendance and punctuality.
  • Ability to work independently and as part of a team.
  • Comfort handling potentially difficult customer interactions.
  • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

Interested in this position?

Apply directly on the company website

Apply Now

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