Customer Success Manager

4 weeks ago
Full-time
Mid Level
Customer and Technical Support
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised

Description

  • Work closely with prospects and existing customers to connect their workflows to Fieldwire and improve efficiency.
  • Advise and guide customers through platform deployments, trainings, and ongoing engagement programs.
  • Partner with Sales to help customers realize the maximum value of Fieldwire and support complex deal cycles.
  • Deliver virtual and in-person demos, trainings, and workflow consultations for customers.
  • Consult with customers to understand their current workflows and pain points and recommend technology adjustments.
  • Manage a portfolio of new and existing customers to optimize usage, processes, and long-term relationships.
  • Support the Product team by identifying issues and sharing customer feedback for product improvements.
  • Engage existing customers in marketing initiatives and events that promote Fieldwire in the industry.

Requirements

  • Previous experience in the construction industry, ideally as a Project Engineer, Assistant Project Manager, or Project Manager.
  • Bachelor’s degree in Engineering or another construction-related field.
  • 3+ years of construction or construction-related industry experience.
  • Preferred combination of field and office management experience.
  • Local construction experience in Germany.
  • Excellent communication skills with the ability to explain complex concepts clearly.
  • Diplomacy and patience when working through customer issues.
  • Comfort interacting with tradespeople, senior leaders, and CEOs.
  • Strong self-motivation, organization, critical thinking, and analytical skills.
  • Willingness to spend about 50% of time in customer conversations and travel for team meetings as needed.
  • Very strong command of English and native-level fluency in German.

Benefits

  • Fully remote work within Austria.
  • Opportunity to join the Hilti team as an employee of Hilti, Inc.
  • Work with a global construction software platform used on millions of projects.
  • Be part of a company that combines the stability of Hilti with a startup-like Fieldwire team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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