Construction Success Manager

6 months ago
Full-time
Junior
Customer and Technical Support
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised

Description

  • Become a Fieldwire product expert and learn best practices for configuring and using the platform.
  • Understand clients’ construction needs and current tech stack to integrate Fieldwire into daily workflows.
  • Manage a portfolio of new and existing customers to improve their Fieldwire usage and processes.
  • Build and maintain long-term relationships with Fieldwire clients.
  • Conduct web-based and in-person training sessions and demonstrations for customers.
  • Advise and guide clients through successful platform deployments and workflow consultations.
  • Help clients achieve their business objectives by maximizing the value they get from Fieldwire.
  • Support the product team by identifying issues and sharing customer feedback for product improvements.
  • Troubleshoot product questions and technical issues as needed.

Requirements

  • 3+ years of professional construction experience, preferably in a mix of field and office management roles.
  • Excellent presentation and communication skills.
  • Self-motivated, highly organized, and strong in time management.
  • Diplomacy and patience when working through customer issues.
  • Comfortable communicating with everyone from foremen to senior-level managers.
  • Basic understanding of the construction process from design to completion.
  • Understanding of how different parties on a construction project work together to achieve a successful schedule and budget.
  • Ability to creatively brainstorm solutions to client issues based on their needs.
  • Desire to learn in a dynamic startup environment.
  • Fluency in Dutch and English.

Benefits

  • Remote role based within the Netherlands.
  • Opportunity to join Hilti, Inc. through the Fieldwire affiliate hiring process.
  • Work on a construction management platform used on over 1,000,000 projects worldwide.
  • Be part of a product-focused company backed by top venture capital and acquired by Hilti for $300M.
  • Chance to work on a highly rated mobile app and a product shaped by customer feedback.

Interested in this position?

Apply directly on the company website

Apply Now

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