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Client Success Manager, RYNO

3 days, 10 hours ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Google Ads SEO
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-200
View All Jobs 11

Description

  • Develop and oversee customized digital marketing strategies that meet client goals.
  • Define and drive the strategic marketing direction for assigned client accounts.
  • Serve as the primary client contact through weekly phone, email, and Zoom communications.
  • Manage client requests and projects through the internal project management system.
  • Analyze campaign data from paid media, SEO, and analytics platforms to deliver performance reports and proactive recommendations.
  • Build trusted client and strategic-partner relationships to support satisfaction and retention.
  • Grow account revenue by expanding services and identifying upsell opportunities.
  • Generate client referrals that result in new business for RYNO.
  • Collaborate with analysts, strategists, and cross-functional teams to align work with client goals.
  • Mentor Client Success Coordinators and stay current on digital marketing trends.

Requirements

  • 3+ years of account management experience in a fast-growing digital marketing agency and client-facing roles.
  • Experience growing revenue through new business development and upselling solutions.
  • Hands-on experience with paid media and/or SEO strategies.
  • Proficiency with Microsoft Ads, Google Ads, Google Local Services Ads, and Google Analytics 4 (GA4).
  • Strong analytical ability to interpret campaign data and develop actionable recommendations.
  • Excellent communication, presentation, interpersonal, and escalation-management skills.
  • Experience managing multiple client accounts in a fast-paced agency environment.
  • Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
  • Ability to solve complex problems, resolve conflicts proactively, and meet tight deadlines.
  • Certifications in Digital Marketing Fundamentals, Google Ads Search, Google Ads Display, or Google Analytics (GA4) are preferred.

Benefits

  • Remote-first culture with flexible work options.
  • Performance-based bonuses.
  • Medical, dental, vision, and life insurance.
  • 401(k) with employer matching.
  • 6 weeks of paid parental leave.
  • $2,000 annual tuition reimbursement and career advancement opportunities.
  • Wellness and monthly data stipends.
  • Paid vacation, sick time, 11 paid holidays, birthday holiday, and paid volunteer days.

Interested in this position?

Apply directly on the company website

Apply Now

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