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Customer Success Manager - Enterprise AI SaaS (Remote, US)

3 weeks, 2 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
EQL Tech

EQL Tech

EQL Tech specializes in providing recruitment solutions for AI-native startups and tech scaleups, focusing on connecting them with top-tier sales, go-to-market, and engineering talent to support their growth in global markets.

Internet Software & Services
View All Jobs 5

Description

  • Own a portfolio of enterprise SaaS accounts and maintain clear visibility into customer goals, commitments, adoption, risks, and next steps.
  • Lead weekly check-ins and QBR-style business reviews with enterprise stakeholders.
  • Coordinate responsive customer support between meetings.
  • Onboard new customers and expanded user groups so the product becomes embedded in their workflows.
  • Drive customer retention, renewals, and expansion revenue across the portfolio.
  • Contribute to sales conversations, pilot design, and success criteria for enterprise accounts.
  • Deliver focused research and advisory projects that support customers’ go-to-market decisions.
  • Use AI tools such as Claude and ChatGPT to build, test, and refine customer workflows.
  • Build the customer success operating system, including account plans, health tracking, onboarding standards, renewal processes, and a repeatable playbook.
  • Create recommendations and an initial playbook for scaling the customer success function.

Requirements

  • Bachelor’s degree and approximately 5+ years of relevant professional experience.
  • Strong customer success, account management, consulting, or other customer-facing experience, ideally with enterprise customers.
  • Excellent communication, stakeholder management, research, and analytical problem-solving skills.
  • Demonstrated ability to use AI tools such as Claude, ChatGPT, or similar through natural-language instructions to create and improve workflows.
  • Curiosity and confidence in learning unfamiliar industries, products, and engineering-related challenges.
  • Strong ownership, organization, judgment, and follow-through.
  • Ability to work with substantial Pacific Time overlap and travel to California approximately once every 1–2 months.
  • Authorization to work in the United States.
  • Experience in an early-stage startup, enterprise SaaS customer success, account management, sales, consulting, market research, engineering, infrastructure, or industrial technology (preferred).
  • Experience working with senior enterprise stakeholders or designing AI-enabled workflow automations (preferred).
  • An advanced degree in management, engineering, science, technology, or a related field (preferred).

Benefits

  • Primarily remote role within the US.
  • California-based candidates preferred, with in-person collaboration in California about every 1–2 months.
  • Limited customer travel.
  • Meaningful scope to shape the customer success function at an early-stage company.
  • Growth path toward customer success leadership, solutions consulting, enterprise sales, product strategy, or adjacent roles.
  • Competitive early-stage base salary.
  • Meaningful early-stage equity.
  • Benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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