Empower Brands

Empower Brands provides a comprehensive franchise platform that supports both commercial and residential brands, offering franchisees essential systems, processes, and resources to ensure their success from the initial signing of their franchise agreem...

Professional Services

Industrials

51-250 (150)

Founded 2008

7 open positions

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Customer Experience Coordinator - National Accounts

4 hours, 57 minutes ago

United States

Junior

Customer Success

Customer and Technical Support

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Empower Brands

Professional Services

51-250

Founded 2008

View All Jobs 7

Description

Own account launch checklists, timelines, responsibilities, and readiness from signed agreement through go-live.
Coordinate customer requirements, documentation, pricing, service coverage, account setup, portals, work orders, and billing procedures.
Communicate launch requirements and ongoing updates with National Accounts, Operations, service providers, and Accounts Receivable.
Serve as a central contact for customer updates, administrative questions, service concerns, and billing inquiries.
Track outstanding items, customer issues, work orders, billing discrepancies, corrective actions, and resolution timelines.
Monitor initial work orders, billing activity, service requirements, response times, documentation compliance, and account health.
Provide account status reports highlighting overdue items, recurring issues, risks, and required actions.
Identify recurring administrative or service gaps and recommend process improvements.

Requirements

2+ years of experience in project coordination, account management, or a related role.
Strong organizational skills and ability to manage multiple accounts, tasks, and deadlines simultaneously.
Excellent written and verbal communication skills with a professional, customer-focused approach.
Ability to independently follow up and coordinate cross-functional work without direct supervisory authority.
Strong attention to detail when managing pricing, documentation, account records, and billing requirements.
Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms.
Experience supporting multi-location customers, franchise organizations, or field service businesses preferred.
Familiarity with certificates of insurance, invoicing, and Accounts Receivable processes preferred.

Interested in this position?

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