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Engineering Manager – Unified Telephony Platform

13 hours, 8 minutes ago
India
Full-time
Senior
Engineering Manager
Software Development
CI/CD Go Microservices Python Twilio
Apply Now
Eltropy

Eltropy

Eltropy is a digital conversations platform for CFIs, providing AI-driven communication tools to enhance operations, engagement, and productivity while ensuring security and compliance.

Communications Equipment
51-250
Founded 2013
$21M raised
View All Jobs 2

Description

  • Lead a team of engineers building and scaling the unified telephony platform.
  • Stay hands-on with architecture, technical design, system reviews, and code reviews.
  • Architect, build, and scale core telephony services such as SIP signaling, media handling, IP PBX, call routing, voicemail, and presence.
  • Design and operate highly available communication systems focused on call quality, uptime, latency, reliability, and fault tolerance.
  • Partner with Product and Infrastructure teams on carrier integrations, SIP trunking, PSTN connectivity, and cloud communications architecture.
  • Lead development of intelligent routing across contact center queues, office users, IVRs, extensions, and AI-powered voice workflows.
  • Collaborate with Product Management, AI, Infrastructure, Customer Success, and Support teams to deliver customer experiences.
  • Use AI-powered development tools and automation to improve productivity, testing, operational efficiency, and software quality.
  • Establish engineering standards around architecture reviews, reliability practices, testing gates, CI/CD, security, performance, and operations.
  • Hire, mentor, and develop engineers while fostering ownership, innovation, collaboration, and continuous learning.

Requirements

  • 6+ years of software development experience, with 2+ years in hands-on mentoring or leadership preferred.
  • Experience building and scaling cloud-based telephony, UCaaS, CCaaS, or communications platforms.
  • Experience leading teams responsible for highly available, distributed systems at scale.
  • Product company experience strongly preferred.
  • Strong understanding of SIP, VoIP, RTP, WebRTC, PSTN, SIP trunking, and carrier integrations.
  • Experience with IP PBX platforms, contact center technologies, call routing systems, IVRs, queues, and telephony infrastructure.
  • Familiarity with telephony compliance requirements, call recording, security, and telecom regulations.
  • Expertise designing scalable distributed systems, microservices architectures, event-driven systems, observability frameworks, and CI/CD pipelines.
  • Strong proficiency in Golang and experience leading backend engineering teams.
  • Experience building real-time communication systems and cloud-native architectures.
  • Familiarity with FreeSWITCH, Asterisk, Kamailio, OpenSIPS, Twilio, Amazon Connect, Genesys, or similar telephony platforms is highly desirable.
  • Proven use of AI-assisted engineering tools such as GitHub Copilot, Cursor, Windsurf, or similar productivity platforms.
  • Experience integrating AI-powered voice solutions, conversational AI, speech analytics, or intelligent automation is a strong plus.
  • Practical experience with Python is beneficial.
  • Ability to thrive in ambiguity and translate evolving business needs into engineering plans.
  • Strong customer-first mindset with focus on business impact and operational excellence.
  • Decisive, action-oriented leadership style with a track record of delivering in fast-paced environments.
  • Excellent communication skills with the ability to bridge technical and non-technical stakeholders.
  • Passion for building and mentoring high-performing engineering teams.
  • Experience fostering a culture of accountability, experimentation, continuous improvement, and technical excellence.

Benefits

  • Remote work location.
  • Opportunity to work on a platform serving financial institutions at large scale.
  • Use of modern AI tools to improve development productivity and reliability.
  • Chance to lead a high-impact engineering team and shape a core communications platform.

Interested in this position?

Apply directly on the company website

Apply Now

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