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Legal Services Liaison

13 hours, 47 minutes ago
United States
Full-time
Senior
Operations Specialist
Operations
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
201-500
Founded 2008
View All Jobs 8

Description

  • Oversee intake, assessment, and coordination of Legal Services cases, including the counter affidavit process.
  • Evaluate case requirements, select appropriate service lines, and coordinate qualified medical experts.
  • Serve as the primary Operations contact for clients and communicate case progress throughout service delivery.
  • Coordinate with attorneys, adjusters, physicians, Sales, Finance, and internal teams to resolve needs and escalations.
  • Review legal reports, affidavits, testimony packages, credentials, and supporting documents for accuracy and completeness.
  • Ensure deliverables meet client instructions, company standards, and applicable legal and jurisdictional requirements.
  • Manage case assignments, turnaround times, urgent requests, outstanding deliverables, testimony, and deposition coordination.
  • Support fee schedules, case estimates, expert fees, and resolution of billing discrepancies.
  • Identify workflow issues and implement improvements to service quality, efficiency, and client satisfaction.
  • Partner with Sales and leadership to support client retention, service-line growth, and new business opportunities.

Requirements

  • Paralegal certification or medical certification.
  • Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills.
  • Strong critical-thinking and independent case-assessment skills, including the ability to interpret complex instructions and escalate risks appropriately.
  • Excellent organization, prioritization, time management, and follow-through in a high-volume, deadline-driven environment.
  • Working knowledge of clinical and legal review workflows, expert credentials, report-quality standards, and service lines.
  • Ability to coordinate effectively with clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.
  • Experience in healthcare, medical, legal, or insurance-related environments preferred, including clinical, legal support, medical records, transcription, documentation, or healthcare operations backgrounds.
  • Experience coordinating medical-legal services, independent medical reviews, counter affidavits, depositions, testimony, or litigation support preferred.
  • Familiarity with medical terminology, medical records, clinical documentation, physician review processes, legal documentation, jurisdictional requirements, or insurance claims preferred.
  • Experience with case management systems, EMR, document management platforms, client-facing operations, account management, or quality assurance preferred.

Benefits

  • Remote work culture with Apple equipment and a media stipend for the home workspace.
  • Medical, dental, and vision coverage for employees and families.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Voluntary life, hospital indemnity, critical illness, accident indemnity, and pet insurance options.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Professional growth and employee development opportunities.

Interested in this position?

Apply directly on the company website

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