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Group Health Customer Service Representative

2 months, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008
View All Jobs 44

Description

  • Intake new cases and verify referral information in the Dane Street system, AccessDS.
  • Work with clients to resolve missing information needed to process claims.
  • Sort, organize, and create medical document listings when required by the client.
  • Monitor, process, and track cases to ensure deadlines are met.
  • Assign and schedule cases to physicians based on location, availability, guidelines, jurisdictional requirements, and other client requirements.
  • Ensure assigned physicians have no conflict of interest with case assignments.
  • Update clients frequently on cases in progress.
  • Communicate questions on referral information to ensure proper documentation is provided to the assigned reviewer.
  • Ensure proper documentation for specified cases is provided to the client.

Requirements

  • Minimum of 1 year of experience in an administrative or clerical role in a business office environment.
  • Experience in a healthcare-related environment such as a medical office or insurance claims setting preferred.
  • Excellent computer skills; Apple operating system, Google Chrome, and Gmail experience preferred.
  • Strong written and verbal communication skills with comfort speaking to clients, claimants, and physicians.
  • Ability to maintain focus and attention to detail in a fast-paced environment.
  • Ability to manage multiple tasks and quickly changing priorities.
  • Excellent organizational skills.
  • Associate’s degree preferred.
  • Must supply and maintain a reliable uninterrupted internet connection for work-from-home duties.

Benefits

  • Competitive compensation with a base pay range of $15.00 to $19.00 per hour USD.
  • Comprehensive health insurance benefits, including medical, dental, and vision coverage.
  • Retirement plan with company match.
  • Performance bonuses.
  • Basic life insurance, short-term disability, and long-term disability coverage at no cost.
  • Generous paid time off.
  • Voluntary benefits including hospital indemnity, critical illness, accident indemnity, pet insurance, and optional life insurance for employees and family members.
  • Apple equipment and a media stipend provided for remote work.

Interested in this position?

Apply directly on the company website

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