E-commerce & Operations Coordinator (Pharma/Supplements) - NZ

13 hours, 47 minutes ago
Full-time
Mid Level
Customer and Technical Support
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Manage customer enquiries across email, live chat, helpdesk, website, and social media channels.
  • Oversee online order processing, tracking, amendments, cancellations, refunds, returns, and subscription changes.
  • Coordinate with couriers and 3PL providers to resolve delivery and fulfilment issues.
  • Monitor customer feedback and prepare monthly customer insights reports.
  • Coordinate social media communications, influencer and UGC creator outreach, product gifting, campaign schedules, and partnership documentation.
  • Manage wholesale account onboarding, retailer relationships, order processing, confirmations, and invoicing in Unleashed.
  • Coordinate with distributors, retail partners, warehouses, and logistics providers to fulfil wholesale orders.
  • Support production scheduling, purchase orders, supplier follow-ups, import/export logistics, and inventory planning.
  • Track stock levels, batch and expiry information, warehouse movements, and supply-chain milestones.
  • Maintain operational documentation, trackers, dashboards, SOPs, master data, and reporting while supporting product launches and business projects.

Requirements

  • 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
  • Hands-on Shopify experience, including order management, customer service, subscriptions, and e-commerce reporting.
  • Experience in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination.
  • Knowledge of inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment.
  • Familiarity with inventory management or ERP systems; Unleashed experience is advantageous.
  • Experience in supplements, nutraceuticals, health and wellness, food and beverage, FMCG, or a growing consumer brand is highly desirable.
  • Strong organisational, analytical, and communication skills.
  • Ability to manage multiple priorities independently and take ownership in a fast-paced environment.

Benefits

  • Remote / work-from-home arrangement.
  • Work aligned with New Zealand business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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