RemoteLeaf Logo
Log in Sign up

Client Success Manager (Healthcare Staffing)

4 months, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Cynet Group

Cynet Group

Cynet is a global staffing agency that specializes in providing workforce solutions across healthcare and IT sectors through its various specialized brands.

Professional Services
251-1K
Founded 2010
View All Jobs 8

Description

  • Own and manage a regional and/or nationwide portfolio of healthcare staffing accounts within MSP programs.
  • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
  • Drive TOA growth by managing open requisitions and identifying portfolio expansion opportunities.
  • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
  • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
  • Serve as the primary escalation point for client and provider issues and resolve concerns professionally.
  • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
  • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
  • Ensure credentialing and compliance alignment with Joint Commission (TJC/JCAHO) standards.
  • Support confirmation calls, assignment changes, terminations, referral initiatives, client site visits, and industry events as needed.

Requirements

  • Bachelor’s degree or an equivalent combination of education and relevant work experience.
  • 5+ years of experience in healthcare staffing with direct MSP program support; MSP-only experience required.
  • Experience managing a book of business with 100+ active TOA.
  • Experience supporting regional or nationwide MSP client portfolios.
  • Proven history of portfolio growth, TOA expansion, and client retention.
  • Strong understanding of MSP program structure, compliance, and client-facing accountability.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Highly organized, detail-oriented, responsive, and customer-focused.
  • Self-directed and accountable, with comfort owning outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Work From Home - Client Support Manager

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting for a remote client service leadership opportunity focused on delivering strong customer experiences while leading teams and supporting professional growth.

United States Mid Level Customer Success Manager
45 minutes ago
A

Remote Opportunity - Take Back Control of Your Time

AO Garcia Agency Insurance

Client service leadership role with Global Elite Empire Consultants focused on leading teams, delivering exceptional customer experiences, and supporting professional growth in a remote, flexible-work setting.

United States Lead Customer Success Manager
45 minutes ago
A

Remote Opportunity - Take Back Control of Your Time

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting for a remote client service leadership opportunity focused on delivering exceptional customer experiences, leading teams, and supporting professional growth through mentorship.

United States Mid Level Customer Success Manager
45 minutes ago
A

Remote Opportunity - Take Back Control of Your Time

AO Garcia Agency Insurance

Global Elite Empire Consultants is recruiting for a remote client service leadership role focused on delivering exceptional customer experiences while leading teams and supporting professional growth.

United States Mid Level Customer Success Manager
1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers