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Client Success Manager (Healthcare Staffing)

1 week, 5 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Cynet Group

Cynet Group

Cynet is a global staffing agency that specializes in providing workforce solutions across healthcare and IT sectors through its various specialized brands.

Professional Services
251-1K
Founded 2010
View All Jobs 14

Description

  • Own and manage a regional and/or nationwide portfolio of healthcare staffing accounts within MSP programs.
  • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
  • Drive TOA growth by managing open requisitions and identifying portfolio expansion opportunities.
  • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
  • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
  • Serve as the primary escalation point for client and provider issues and resolve concerns professionally.
  • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
  • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
  • Ensure credentialing and compliance alignment with Joint Commission (TJC/JCAHO) standards.
  • Support confirmation calls, assignment changes, terminations, referral initiatives, client site visits, and industry events as needed.

Requirements

  • Bachelor’s degree or an equivalent combination of education and relevant work experience.
  • 5+ years of experience in healthcare staffing with direct MSP program support; MSP-only experience required.
  • Experience managing a book of business with 100+ active TOA.
  • Experience supporting regional or nationwide MSP client portfolios.
  • Proven history of portfolio growth, TOA expansion, and client retention.
  • Strong understanding of MSP program structure, compliance, and client-facing accountability.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Highly organized, detail-oriented, responsive, and customer-focused.
  • Self-directed and accountable, with comfort owning outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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