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Customer Service Operations Representative

1 month ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Curri

Curri

Curri is a modern logistics platform for the built world, offering software and services for efficient delivery logistics. With a focus on the industrial supply chain, Curri provides route planning software, nationwide fleet services, and tailored solu...

Professional Services
51-250
Founded 2018
$48M raised
View All Jobs 5

Description

  • Facilitate deliveries end-to-end, from booking through successful drop-off and all coordination in between.
  • Provide customer and driver support via chat and phone to resolve delivery issues and questions.
  • Communicate with pickup and drop-off contacts to confirm details and ensure on-time, smooth deliveries.
  • Identify operational pain points and provide feedback to the team to help optimize logistics and processes.
  • Tackle problems using first-principles thinking and escalate or route issues to appropriate teams when needed.
  • Contribute to continuous improvement efforts by documenting recurring issues and suggesting process or tool enhancements.

Requirements

  • Positive, fun personality with a strong customer-service orientation and eagerness to learn.
  • Self-starter mindset and ability to work in a fast-paced, remote startup environment.
  • Strong critical thinking and problem-solving skills to diagnose and resolve delivery issues.
  • Excellent written and verbal communication skills for interacting with customers, drivers, and contacts.
  • Top-notch customer service skills and a focus on delivering high-quality outcomes.
  • Proficiency with G-Suite (Google Docs, Google Sheets).
  • Candidate must be based in the United States and able to work full time in a remote role.

Benefits

  • Competitive hourly pay ($21/hour) and a competitive overall salary package.
  • Equity compensation grant as part of total rewards.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Remote-first work environment with a focus on work/life balance and personal development.
  • Opportunity to work at a fast-growing startup with meaningful impact and career growth potential.

Interested in this position?

Apply directly on the company website

Apply Now

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