Customer Success Manager

16 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Crayon

Crayon

Crayon is a competitive intelligence platform that offers real-time insights on competitors, empowering businesses to seize opportunities and gain a sustainable advantage.

Internet Software & Services
51-250
Founded 2015
$38M raised

Description

  • Drive customer adoption, retention, and expansion for Crayon’s product.
  • Own the customer experience across the full lifecycle with comprehensive account and success plans.
  • Serve as the primary liaison between customers and Crayon to support business impact.
  • Act as a trusted advisor and product expert for customer stakeholders.
  • Lead customer onboarding, training, and working sessions.
  • Help customers explore new use cases and get more value from Crayon.
  • Contribute to customer success process foundations and help define the team’s motion.
  • Support go-to-market strategy and narrative creation for new product releases.
  • Collaborate cross-functionally to represent customer needs internally and align around solutions.

Requirements

  • 2+ years managing B2B SaaS accounts with a focus on retention and growth.
  • Strong project management skills and the ability to manage multiple customer relationships.
  • Ability to navigate ambiguity in a fast-paced environment.
  • A hands-on, roll-up-your-sleeves mentality focused on driving results.
  • Strong cross-functional collaboration skills.
  • Ability to proactively and positively advocate for customer needs internally.
  • Interest in building customer success processes within a small, scaling team.

Benefits

  • Competitive base salary and bonus structure.
  • Meaningful equity component.
  • Opportunity for rapid career development within sales or other departments for high performers.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Generous paid parental leave.
  • Take-what-you-need paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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