Customer Service Representative – Parent Liaison (Remote)

14 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Cranial Technologies

Cranial Technologies

Cranial Technologies, founded in 1986, is the world's premier provider of plagiocephaly treatment bands, offering FDA-cleared DOC Bands for infants. With over 300,000 babies treated, their custom-made bands provide safe and comfortable cranial orthotic...

Health Care Providers & Services
501-1000
Founded 1986

Description

  • Provide compassionate, high-quality phone support to families.
  • Educate prospective families on evaluation appointments, the treatment process, and insurance procedures.
  • Enter patient registration information accurately and schedule initial appointments.
  • Identify potential scheduling conflicts and trends across clinic schedules.
  • Coordinate information among referring physicians, insurance companies, and treatment clinics.
  • Review cost-sharing amounts, copayments, and financial responsibilities with families.
  • Manage multiple call queues and handle an average of 40–70 calls per day.

Requirements

  • 1–2 years of customer service or related experience.
  • 1–2 years of experience using computer software.
  • Exceptional verbal communication, phone etiquette, and interpersonal skills.
  • Ability to work effectively with people from diverse backgrounds.
  • Proactive approach and ability to learn new information quickly.
  • Professional written and verbal communication with families, providers, and coworkers.
  • Ability to problem-solve, prioritize daily tasks, and manage an individual workload.
  • Authorization to work for any employer in the United States; visa sponsorship is not available.
  • Pineapple language proficiency required.
  • Availability to work a full-time 6:30 a.m.–3:00 p.m. Arizona time shift.

Benefits

  • Hourly pay of $18.50–$19.00, based on relevant experience.
  • Medical, vision, and dental insurance.
  • 401(k) retirement plan and flexible spending plans.
  • 18 days of paid time off annually plus 7 company-paid holidays.
  • Life insurance.
  • Short- and long-term disability insurance.
  • Training on Cranial Technologies' processes and services.

Interested in this position?

Apply directly on the company website

Apply Now

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