Customer Service Representative – Parent Liaison (Remote)

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
Cranial Technologies

Cranial Technologies

Cranial Technologies, founded in 1986, is the world's premier provider of plagiocephaly treatment bands, offering FDA-cleared DOC Bands for infants. With over 300,000 babies treated, their custom-made bands provide safe and comfortable cranial orthotic...

Health Care Providers & Services
251-1K
Founded 1986

Description

  • Provide outstanding customer service to families over the phone.
  • Build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner.
  • Educate potential families about the evaluation appointment, treatment process, and insurance process.
  • Enter patient registration information accurately and schedule initial appointments.
  • Identify potential conflicts or trends in clinic schedules.
  • Coordinate information between referring physicians, insurance companies, and treatment clinics.
  • Review cost share amounts, co-payments, and financial responsibility with families.
  • Handle variable call volume across multiple queues, averaging 40 to 70 calls per day.

Requirements

  • 1–2 years of customer service or related experience.
  • 1–2 years of experience with computer software.
  • Exceptional communication skills, including phone etiquette and human relations skills.
  • Ability to work with people from diverse backgrounds.
  • Proactive mindset with the ability to absorb new information quickly.
  • Professional demeanor in written and spoken communication with families, providers, and coworkers.
  • Ability to problem-solve and prioritize daily tasks to manage an individual workload.
  • Must be authorized to work for any employer in the U.S.; no visa sponsorship available.
  • Remote work indicated by #LI-Remote.

Benefits

  • Medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • Flexible spending plans.
  • 18 days of paid time off plus 7 company-paid holidays.
  • Life insurance.
  • Short- and long-term disability insurance.
  • Hourly pay of $18.50–$19.00, based on relevant experience.

Interested in this position?

Apply directly on the company website

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