Customer Success Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Cority

Cority

Cority provides advanced EHS software solutions that integrate compliance, safety, and ESG performance, utilizing applied AI to enhance decision-making and drive sustainable performance in environmental, health, and safety management.

Chemicals
251-1K
Founded 1985

Description

  • Own and manage post-sales customer relationships to drive platform adoption, customer satisfaction, and on-time renewals.
  • Build and maintain strong relationships across all customer levels, from end users to IT leaders and senior executives.
  • Establish trusted-advisor status by understanding customer business goals and strategically positioning Cority solutions to meet those needs.
  • Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions; monitor health scores and take proactive action to maintain or improve account health.
  • Partner with customers to define critical goals and KPIs and review progress at regular intervals.
  • Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
  • Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
  • Create enthusiasm and momentum to support expansion and long-term engagement, and proactively uncover ways customers can extend their use of the platform.

Requirements

  • Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth.
  • Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership.
  • Strong understanding of customer health metrics, usage data, and success indicators.
  • Demonstrated ability to identify expansion opportunities through consultative relationship management.
  • Excellent written, verbal, and presentation communication skills.
  • Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
  • Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams.
  • Customer-first mindset with strong problem-solving and conflict-resolution skills.
  • Ability to build trust and establish credibility with both technical and non-technical stakeholders.
  • Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment; environmental knowledge/expertise is an asset.

Benefits

  • Remote working environment (US/Canada) with a one-time home office allowance and subsidized monthly internet allowance.
  • Competitive health benefits and dental plans.
  • Retirement savings plan options (RRSP, 401(k)).
  • Annual fitness allowance.
  • Mental health support including Calm Premium and access to Talkspace.
  • Access to Udemy, internal training programs, annual training allowance, and certification opportunities.
  • Values-driven, performance-oriented, growth-focused culture and participation in High Talent Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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