Client Success Manager

1 month ago
Full-time
Junior
Customer and Technical Support
Coretek

Coretek

Coretek specializes in providing high-performance consulting, managed services, and security solutions as a leading Microsoft Azure Cloud Provider in the United States, focusing on addressing complex business challenges through innovative AI-driven tec...

Internet Software & Services
51-250
Founded 2005

Description

  • Serve as the primary post-sales point of contact and build strong, trusted relationships with clients.
  • Understand clients' business objectives and align Coretek services and solutions to meet those needs.
  • Lead regular business reviews with stakeholders, identify upsell and cross-sell opportunities, and drive revenue growth.
  • Oversee and coordinate IT service delivery across engineering, support, and operations to resolve client issues and ensure smooth operations.
  • Apply ITIL principles to manage incidents, problems, SLAs, and service quality, minimizing client impact.
  • Monitor client usage, adoption, and performance metrics; deliver regular reports and strategic recommendations to clients.
  • Track account financials and KPIs, conduct financial analyses, identify cost optimization opportunities, and take action to protect or improve profitability.
  • Act as a client advocate within the organization, collaborating with cross-functional teams to ensure client needs are met promptly.
  • Stay current on emerging technologies and industry trends and provide strategic guidance to help clients enable innovation.

Requirements

  • Minimum 2 years of ITIL-based service management operational experience in a lead or management role.
  • Proven experience in client-facing roles such as Client Success Manager, Service Delivery Manager, Technical Leader, or Account Manager.
  • Experience or comprehension of networking (Palo Alto), cloud (Azure), desktop virtualization (Citrix/VMware/AVD), Microsoft 365 (O365), and AI.
  • Advanced organizational skills and ability to manage multiple tasks in a fast-paced environment while leading or influencing client-facing and operational meetings.
  • Experience running small to medium-sized projects (preferred).
  • Experience leading quarterly business reviews (preferred).
  • Technical support experience in ITIL-based operational service environments and/or operational experience within a Managed Services Provider (preferred).
  • Certifications such as ITIL, PMP, Agile, or Six Sigma (preferred).
  • Ability to travel up to 10% nationwide.

Benefits

  • Extensive health benefits.
  • Generous, flexible paid time off (PTO).
  • 401(k) plan.
  • Fun, innovative, and vibrant workplace culture.
  • Opportunities for professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

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