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FHA Mortgage Origination Representative

1 month ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Contact Government Services

Contact Government Services

Contact Government Services specializes in optimizing human, technical, and financial resources to enhance government operations by providing customized, sustainable solutions through a collaborative approach with technologists, consultants, and projec...

Professional Services
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Description

  • Provide excellent customer service by answering inbound calls and emails from the mortgage lending industry and the public about FHA guidelines and procedures.
  • Research and locate answers using a knowledge database and multiple internal systems to acknowledge and resolve client requests.
  • Follow standard operating procedures across topics, systems, and contact channels (omnichannel) when handling inquiries.
  • Document all client contacts and case details in the designated database accurately and timely.
  • Stay current on FHA mortgage processes, procedures, and guideline updates to ensure accurate responses.
  • Collaborate with team members and supervisors to escalate complex issues and improve support workflows.

Requirements

  • High school diploma or GED.
  • At least 2 years working with FHA loans (e.g., loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience; OR at least 3 years of loan origination working with conventional and/or government-backed loans (FHA, USDA, VA).
  • Capability to navigate multiple computer systems and applications and utilize search tools to provide information to clients.
  • Strong verbal and written communication skills.
  • Excellent time management skills and dependability.
  • Ability to obtain a Public Trust Security clearance (includes credit check and background investigation).
  • Contact center (omnichannel) experience (preferred).
  • Bilingual Spanish/English, verbal and written (preferred).
  • Existing FHA knowledge/experience (preferred).

Benefits

  • $37,000 - $42,000 per year
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Flexible spending accounts (Health, Dependent Care, and Commuter)
  • Paid time off and observance of state and federal holidays
  • Remote work / remote-office support (role listed as remote/Baltimore, MD)

Interested in this position?

Apply directly on the company website

Apply Now

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