Customer Service Representative

1 month ago
Full-time
Entry Level
Customer and Technical Support
Contact Government Services

Contact Government Services

Contact Government Services specializes in optimizing human, technical, and financial resources to enhance government operations by providing customized, sustainable solutions through a collaborative approach with technologists, consultants, and projec...

Professional Services
1-10

Description

  • Respond to incoming calls and emails from the public to resolve customer requests and inquiries
  • Use a knowledge base and follow standard operating procedures (SOPs) to provide accurate answers
  • Document all communications and case activity in the company database
  • Follow established policies, procedures, and regulations while handling customer interactions
  • Navigate content management systems, applications, and related websites to retrieve or record information
  • Manage time effectively to meet service expectations and maintain dependable support coverage
  • Participate in omnichannel call center operations as required (phone, email, other channels)

Requirements

  • Full-time, entry-level position
  • Fully fluent in English and/or Spanish (both written and verbal)
  • High School diploma or General Educational Development (GED) certificate
  • Ability to obtain a Public Trust Security clearance (includes credit check and background investigation)
  • Ability to follow policies, procedures, and regulations
  • Familiarity navigating content management systems, web applications, and related sites (preferred)
  • Strong written and verbal communication skills (preferred)
  • Excellent customer service skills, dependability, and time management (preferred)
  • Keyboarding proficiency of at least 40 words per minute (preferred)
  • Call center (omnichannel) experience is a plus

Benefits

  • $15 - $16 per hour
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Flexible Spending Accounts (Health, Dependent Care, and Commuter)
  • Paid time off and observance of state and federal holidays
  • Remote work / Oklahoma City office support options and professional growth through learning opportunities

Interested in this position?

Apply directly on the company website

Apply Now

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