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Customer Success Manager (APAC)

1 month ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Machine Learning
Apply Now
Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services
View All Jobs 12

Description

  • Ensure customers go live successfully and achieve measurable value from Constructor.io’s product.
  • Onboard and integrate customers with the product discovery/search services and improve the integration process.
  • Prioritize and triage customer issues, focusing the team on the most important problems to resolve.
  • Identify stakeholder roles within enterprise customers, manage competing requests, and align priorities for organizational success.
  • Coordinate with engineering, data science, and product teams to secure necessary resources and minimize engineering effort on low-priority requests.
  • Develop and communicate internal and external narratives and success plans for customers.
  • Field, troubleshoot, and resolve customer support requests.
  • Create and maintain customer documentation and training materials.
  • Continuously look for process improvements to increase customer success and satisfaction.

Requirements

  • Minimum of 3 years professional experience working directly with customers and large organizations in customer success, technical account management, or solutions consulting.
  • Excellent communication and interpersonal skills.
  • Familiarity with APIs and experience interacting with them.
  • Ability to quickly understand organizational roles, identify key stakeholders, and craft clear narratives to gain alignment.
  • Proven ability to prioritize work, triage problems, and motivate others to take the right actions.
  • Comfortable serving as the primary customer-facing representative of the company.
  • Curiosity and a strong desire to learn quickly, think creatively, and develop practical solutions.
  • Enjoy interacting with customers and solving new problems on a daily basis.

Benefits

  • Unlimited vacation time.
  • Competitive compensation package including stock options.
  • Company-sponsored health coverage.
  • Fully remote team — choose where you live.
  • Opportunity to work with experienced technologists and grow professionally.
  • Company commitment to Diversity, Equity, and Inclusion and equal opportunity employment.

Interested in this position?

Apply directly on the company website

Apply Now

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