Program Manager - AI Support Specialist

2 hours, 58 minutes ago
Full-time
Mid Level
Project and Program Management
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982

Description

  • Partner with Service Delivery teams to deliver value to partners and support successful interactions.
  • Help create an excellent customer experience for end-customers and business partners.
  • Support ongoing improvement of customer support and service delivery outcomes.
  • Manage projects and processes independently with limited supervision.
  • Adapt to new technologies and processes based on business and partner needs.
  • Communicate effectively with diverse audiences in both written and verbal formats.
  • Prioritize and manage multiple tasks in a fast-paced, dynamic environment.

Requirements

  • 5+ years in IT infrastructure management with recent experience in AI support and engineering.
  • 3+ years of relevant experience.
  • Bachelor’s degree in a related field or equivalent business experience.
  • Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect.
  • AI-related certifications are a plus.
  • Expertise in cloud platforms including AWS, Azure, and Google Cloud.
  • Familiarity with AI technologies and machine learning frameworks/tools.
  • Strong organizational skills and ability to prioritize multiple tasks.
  • Ability to work independently with limited supervision.
  • Onsite, hybrid, or remote work depending on location.
  • 0-10% travel may be required.

Interested in this position?

Apply directly on the company website

Apply Now

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