Strategic Customer Success Manager

4 hours, 27 minutes ago
Full-time
Mid Level
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Develop and execute strategic success plans aligned with customer business objectives.
  • Build relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
  • Advise customers on critical business challenges, best practices, digital transformation, and platform value realization.
  • Identify account expansion opportunities and collaborate with Sales on upsells and cross-sells.
  • Analyze customer usage data and feedback to identify risks, opportunities, and improvement areas.
  • Partner with Marketing to develop case studies and promote customer success stories.
  • Serve as the primary escalation point and coordinate cross-functional resolution of complex customer issues.
  • Monitor workforce-management trends, competitors, and industry best practices as a subject matter expert.

Requirements

  • 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
  • Experience managing enterprise or strategic accounts with $100K+ ACV.
  • Proven ability to engage and influence VP- and C-level executives.
  • Track record of driving expansion within a customer portfolio.
  • Expertise in digital transformation, change management, and complex adoption strategies.
  • Excellent verbal and written communication skills, including executive presentations.
  • Analytical mindset with experience using customer data for decision-making.
  • Ability to work independently in a fast-paced, high-growth environment.
  • Experience collaborating with global teams across multiple time zones.
  • United States-based and able to work remotely across time zones; occasional travel may be required.
  • Experience in an international, remote-first SaaS company is preferred.
  • Background in HR technology, workforce management, or a related industry is preferred.

Benefits

  • $100,000–$140,000 salary range.
  • Fully remote work for employees based in eligible U.S. states.
  • Medical, dental, and vision insurance.
  • Paid vacation, sick days, and holidays.
  • 401(k) plan.
  • Employee training and professional development opportunities.
  • Inclusive, supportive company culture with team events and social activities.

Interested in this position?

Apply directly on the company website

Apply Now

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