Strategic Customer Success Manager

5 hours, 21 minutes ago
Full-time
Mid Level
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Develop and execute strategic success plans aligned with customer business objectives.
  • Build relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
  • Advise customers on critical business challenges, best practices, and effective platform adoption.
  • Identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
  • Analyze customer usage data and feedback to identify risks, opportunities, and improvements.
  • Partner with Marketing on customer case studies and success stories.
  • Serve as the primary escalation point for complex customer challenges and coordinate cross-functional resolutions.
  • Monitor workforce management trends, competitors, and industry best practices as a subject matter expert.

Requirements

  • 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
  • Experience managing enterprise or strategic accounts with $100K+ ACV.
  • Proven ability to engage and influence VP- and C-level executives.
  • Track record of driving account expansion and growth.
  • Expertise in digital transformation, change management, and complex adoption strategies.
  • Excellent verbal and written communication skills, including executive presentations.
  • Analytical mindset and experience using customer data for decision-making.
  • Ability to work independently in a fast-paced, high-growth environment.
  • Experience collaborating with global teams across multiple time zones.
  • Must be based in the United States and available to work remotely; occasional customer and industry-event travel may be required.
  • Experience at an international, remote-first SaaS company and/or in HR technology or workforce management is preferred.
  • Applications accepted from candidates in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Benefits

  • $100,000–$140,000 salary range.
  • Fully remote work environment.
  • Medical, dental, and vision insurance.
  • Paid vacation, sick days, and holidays.
  • 401(k) plan.
  • Training and professional development opportunities.
  • Team events, including happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Supervisor - Remote

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

5 hours, 6 minutes ago

Member Care Supervisor - Work From Home

Remote client-facing financial services role focused on enrolling and supporting families seeking guidance through web presentations and ongoing client relationships.

5 hours, 21 minutes ago

Remote Client Experience Manager

Remote client-facing financial services role focused on enrolling and supporting families seeking guidance, with mentorship, training, and an adaptable schedule.

5 hours, 36 minutes ago

Remote Team Lead - Client Services

Remote client-facing financial services role focused on enrolling and supporting families seeking guidance through web presentations and ongoing client relationships.

5 hours, 36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers