SMB Onboarding Manager

1 month ago
Full-time
Junior
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Manage the end-to-end onboarding process for SMB customers from kick-off call to activation.
  • Deliver tailored training sessions to help clients configure and implement the platform for their business needs.
  • Guide customers toward quick wins that demonstrate value and increase product adoption.
  • Help customers build strong usage habits that support retention and satisfaction.
  • Identify at-risk clients early and create proactive strategies to reduce churn.
  • Partner with customers during their first critical phase to ensure successful implementation and measurable value.

Requirements

  • 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles (required).
  • Experience working with SMB clients (strong advantage).
  • Strong presentation and training skills.
  • Ability to quickly learn and explain software solutions.
  • High level of organization and ability to manage multiple onboarding projects simultaneously.
  • Team-player mindset in a dynamic, fast-paced startup environment.
  • Positive attitude, empathy, and high energy.
  • Must be located in one of the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.
  • Remote work (#LI-Remote).

Benefits

  • Salary range of $70K-$90K.
  • Remote-first role.
  • Weekly happy hours and holiday parties.
  • Supportive, caring, and encouraging team environment.
  • Training and development focus with long-term investment in employees.

Interested in this position?

Apply directly on the company website

Apply Now

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