Travel Consultant (After-Hours)

2 hours, 6 minutes ago
Full-time
Junior
Customer and Technical Support
CI Azumano Business Travel

CI Azumano Business Travel

CI Azumano Business Travel specializes in providing comprehensive corporate travel management solutions, combining expert travel advisory services with advanced technology to help small and mid-sized businesses optimize their travel expenses and enhanc...

Consumer Services
51-250
Founded 1959

Description

  • Serve as a travel expert and professional guide for contracted corporate clients.
  • Plan domestic and international business travel in accordance with organizational travel policies.
  • Conduct detailed fact-finding with travelers or corporate representatives to understand travel needs.
  • Use travel systems, airline reservation systems, hotel reservation systems, and car rental resources to secure cost-effective arrangements.
  • Track and manage cases in operational queues such as Action, Error, and Cancel, following applicable SOPs.
  • Process cancellations and reservation changes through completion and notify the client agency promptly.
  • Provide client organizations with updates on itineraries, customs, passports, visas, vaccination certificates, and other travel advisories.
  • Research travel industry changes, trends, and offerings to keep advice current.
  • Maintain a high level of customer service while delivering accurate and timely travel arrangements and recommending value-added services.

Requirements

  • 2+ years of travel consultant experience.
  • On-site training in Virginia Beach, VA before transitioning to remote work.
  • Experience working with travel systems and reservation platforms for airlines, hotels, car rentals, and rail services such as Amtrak.
  • Ability to follow standard operating procedures and manage operational queues.
  • Strong customer service orientation and professional demeanor.
  • Ability to support corporate travel clients with domestic and international arrangements.
  • Veterans with expertise in these areas are highly encouraged to apply. (preferred)

Benefits

  • Competitive pay, benefits, and perks.
  • Flexible work-life balance.
  • Professional development opportunities.
  • Performance and recognition programs.
  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Voluntary benefits including critical illness, hospital, and accident insurance.
  • Health savings and flexible spending accounts.
  • Retirement 401(k) plan.
  • Paid leave programs for eligible full-time employees working at least 30 hours per week.

Interested in this position?

Apply directly on the company website

Apply Now

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