Loan Counselor/Late Stage Collections

11 hours, 37 minutes ago
Full-time
Junior
Customer and Technical Support
Cascade Financial Services

Cascade Financial Services

Cascade Financial Services provides Manufactured, Mobile, and Modular home financing across the United States. They offer custom loan applications, prequalifications, and loan estimates within 30 minutes. With a focus on attainable home ownership, Casc...

Banks
251-1K
Founded 1999

Description

  • Manage a portfolio of mobile home mortgage loans from early-stage delinquency through resolution.
  • Perform outbound and inbound borrower outreach to resolve delinquent accounts.
  • Analyze borrowers’ financial situations and provide counseling on available options.
  • Negotiate repayment plans and work toward full reinstatement of delinquent loans.
  • Evaluate borrowers for loss mitigation options such as forbearance, repayment plans, and loan modifications.
  • Initiate and track loss mitigation workflows in accordance with investor guidelines.
  • Maintain accurate servicing notes in the loan servicing system.
  • Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements.
  • Collaborate with internal teams including Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure.
  • Meet or exceed individual and team performance metrics.

Requirements

  • High school diploma or equivalent required; college coursework preferred.
  • 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.
  • Working knowledge of GSE, FHA, VA, Freddie Mac, and Conventional loan programs.
  • Strong negotiation, communication, and customer service skills.
  • Ability to handle sensitive financial conversations with empathy and professionalism.
  • Proficiency with mortgage servicing systems and Microsoft Office.

Benefits

  • Medical, dental, and vision insurance.
  • Life insurance.
  • 401(k) match.
  • PTO and sick time.
  • 10 paid holidays.
  • Remote work opportunities.
  • Top hourly pay starting at $22/hour, plus up to $1,000/month in bonuses.
  • Full desktop equipment provided.

Interested in this position?

Apply directly on the company website

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