Loan Counselor/Late Stage Collections

5 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Cascade Financial Services

Cascade Financial Services

Cascade Financial Services provides Manufactured, Mobile, and Modular home financing across the United States. They offer custom loan applications, prequalifications, and loan estimates within 30 minutes. With a focus on attainable home ownership, Casc...

Banks
251-1K
Founded 1999

Description

  • Manage a portfolio of mobile home mortgage loans across all delinquency stages.
  • Conduct inbound and outbound borrower communication to resolve delinquent accounts.
  • Analyze borrower finances and counsel customers on available repayment options.
  • Negotiate repayment plans and pursue full reinstatement of delinquent loans.
  • Evaluate and process loss mitigation options, including forbearance, repayment plans, and modifications.
  • Initiate and track loss mitigation workflows according to investor guidelines.
  • Maintain accurate servicing notes and account documentation.
  • Ensure compliance with FDCPA, CFPB, RESPA, investor, and company requirements.
  • Collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams.
  • Meet or exceed individual and team performance metrics.

Requirements

  • High school diploma or equivalent required; college coursework preferred.
  • 1–3 years of mortgage collections or servicing experience required; manufactured-home experience preferred.
  • Working knowledge of GSE, FHA, VA, Freddie Mac, and conventional loan programs.
  • Strong negotiation, communication, and customer service skills.
  • Ability to handle sensitive financial conversations with empathy and professionalism.
  • Proficiency with mortgage servicing systems and Microsoft Office.
  • Ability to work remotely from Chandler, AZ; Rapid City, SD; or Knoxville, TN.

Benefits

  • Starting pay of $22 per hour or more.
  • Up to $1,000 per month in bonus opportunities.
  • Medical, dental, vision, and life insurance.
  • 401(k) match.
  • Paid time off, sick time, and 10 paid holidays.
  • Remote work opportunities.
  • Full desktop equipment provided.
  • Positive work environment focused on growth and work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Client Service Representative (Training Provided)

Join a remote team helping families understand and establish protection options through a structured, purpose-driven process.

5 hours, 15 minutes ago

Remote Member Support Advisor

Remote protection-options representative helping families understand and establish coverage through a structured, coached process.

5 hours, 15 minutes ago

Virtual Client Services Associate

Remote team member helping families understand and establish protection options through a structured, coaching-supported process.

5 hours, 15 minutes ago

Manager, Customer Support

Sprout Social 251-1K Professional Services

Sprout Social is hiring a U.S.-based Manager, Customer Support to lead distributed, high-volume SaaS support operations, integrate teams, and improve customer and employee experiences.

CRM Salesforce
5 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers