Customer Service Delivery Advocate

4 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the equipment to ensure safe operation.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Support customers throughout the delivery experience and help reintroduce a positive car-buying process.
  • Participate in local community-facing activities as part of the customer advocate role.
  • Work rotating shifts across seven days a week, including weekday and weekend coverage.
  • Perform vehicle detailing and other physically demanding tasks in indoor and outdoor conditions.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.
  • Must be able to read, write, speak, and understand English.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in varying weather conditions.
  • Ability to stand and walk for 8+ hours and perform movements such as reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to satisfy state-specific DMV/title and registration system access requirements.
  • Must obtain required state licenses or certifications where applicable, including a Notary within 90 days, and state-specific chauffeur, vehicle verifier, or salesperson licenses in certain states.
  • Commercial license is not required to drive the hauler, but candidates must be able to obtain the necessary employment-related credentials.
  • Ability to work the required shift schedule, with hours between 7am-5pm, 9am-7pm, or 11am-9pm and rotating days off.

Benefits

  • Competitive starting pay of $22/hour with pay progression to $24/hour in the first year based on performance.
  • Performance-based pay increases every 90 days through the Careers Not Jobs program.
  • 401(k) with Carvana match and opportunities for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement for employees pursuing a bachelor's degree and student loan repayment for those who already have one.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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