Customer Service Delivery Advocate

2 weeks, 2 days ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the equipment to ensure safe operation.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Support customers throughout the delivery experience and help reintroduce a positive car-buying process.
  • Participate in local community-facing activities as part of the customer advocate role.
  • Work rotating shifts across seven days a week, including weekday and weekend coverage.
  • Perform vehicle detailing and other physically demanding tasks in indoor and outdoor conditions.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.
  • Must be able to read, write, speak, and understand English.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in varying weather conditions.
  • Ability to stand and walk for 8+ hours and perform movements such as reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to satisfy state-specific DMV/title and registration system access requirements.
  • Must obtain required state licenses or certifications where applicable, including a Notary within 90 days, and state-specific chauffeur, vehicle verifier, or salesperson licenses in certain states.
  • Commercial license is not required to drive the hauler, but candidates must be able to obtain the necessary employment-related credentials.
  • Ability to work the required shift schedule, with hours between 7am-5pm, 9am-7pm, or 11am-9pm and rotating days off.

Benefits

  • Competitive starting pay of $22/hour with pay progression to $24/hour in the first year based on performance.
  • Performance-based pay increases every 90 days through the Careers Not Jobs program.
  • 401(k) with Carvana match and opportunities for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement for employees pursuing a bachelor's degree and student loan repayment for those who already have one.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Outreach Specialist, Pharmacy Outreach

Aledade 1K-5K Health Care Providers & Services

Aledade is hiring a remote Pharmacy Outreach Specialist to support patient outreach and pharmacy coordination for independent primary care practices, with the goal of improving medication adherence and related quality measures.

28 minutes ago

Patient Support Specialist (USA Healthcare) - EST Hours (Remote)

ISTA Solutions 251-1K Professional Services

ISTA Personnel Solutions is hiring a remote Patient Support Specialist for a US-based mental health clinic to provide ongoing telephonic support to patients throughout their treatment journey.

CRM
1 hour, 10 minutes ago

Remote | Customer Service Representative -Hotel Reservations | Entry Level

Aisle and Abroad Travel & Tourism

Remote Customer Service Representative for Hotel Reservations at Deidre, supporting clients with booking and managing hotel stays from a home office.

1 hour, 18 minutes ago

Online | Customer Care Coordinator | Entry level

Aisle and Abroad Travel & Tourism

Deidre is hiring a fully remote Customer Care Coordinator in Atlanta to manage client communications, support coordination tasks, and ensure a smooth customer experience.

1 hour, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers