Remote - Enrollment Specialist

2 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
CareHarmony

CareHarmony

CareHarmony is a healthcare company that specializes in providing turnkey Chronic Care Management solutions for enterprise healthcare organizations. They offer patient engagement, health risk assessment, post-discharge support, and custom financial das...

Health Care Providers & Services
51-250
Founded 2015
$30M raised

Description

  • Make outbound calls to patients from an assigned patient pool.
  • Educate patients on the benefits of the care coordination program.
  • Persuade eligible patients to enroll in the program.
  • Build rapport with prospective patients over the phone.
  • Tailor outreach and messaging based on patient demographics, health concerns, and insurance.
  • Maintain high call volume and spend most of the workday on the phone.
  • Enter patient information accurately and take thorough notes in real time.
  • Work collaboratively within a team environment while contributing to team goals.

Requirements

  • Strong people skills.
  • Proven adaptability in a high-volume sales environment.
  • Ability to meet deadlines and performance metrics.
  • Ability to maintain a high call volume and spend more than 80% of the day on the phone.
  • Excellent communication skills with the ability to speak in an informative, persuasive, concise, and personable manner.
  • Ability to work effectively in a team and demonstrate leadership.
  • Warm, professional phone etiquette.
  • Strong data entry skills and ability to multitask.
  • Empathy and a patient-focused mindset.
  • Creativity in educating patients and presenting CCM program benefits.
  • Comfortable using Microsoft Office tools, including Outlook, Excel, Word, and Skype.
  • Availability during business hours, 8:00 am to 5:30 pm CST.
  • Associate degree or higher.
  • US-based location.

Benefits

  • Fully remote, 100% work-from-home position.
  • Full-time Monday through Friday schedule.
  • Hourly pay plus eligibility for incentive compensation.
  • Core medical, dental, and vision insurance.
  • 401(k) with company match.
  • Paid holidays.
  • Paid time off (PTO).
  • Sick time off (STO).
  • Advancement opportunities and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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