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Remote - Enrollment Specialist

2 months, 4 weeks ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
CareHarmony

CareHarmony

CareHarmony is a healthcare company that specializes in providing turnkey Chronic Care Management solutions for enterprise healthcare organizations. They offer patient engagement, health risk assessment, post-discharge support, and custom financial das...

Health Care Providers & Services
51-250
Founded 2015
$30M raised
View All Jobs 49

Description

  • Make outbound calls to patients from an assigned pool to explain the care coordination program.
  • Educate patients on the benefits of enrolling in the Medicare-sponsored program.
  • Persuade eligible patients to agree to join the program.
  • Build rapport with potential patients during phone conversations.
  • Tailor outreach and messaging based on patient demographics, health concerns, and insurance.
  • Maintain a high volume of phone-based outreach throughout the workday.
  • Enter and document patient information accurately during calls.
  • Collaborate within a team environment while contributing in a leadership capacity.

Requirements

  • Strong people skills.
  • Proven adaptability in a high-volume sales environment.
  • Ability to meet deadlines and performance metrics.
  • Ability to spend more than 80% of work time on the phone.
  • Excellent communication skills with the ability to explain information in an influential, concise, and personable manner.
  • Ability to work well in a team and serve as a leader.
  • Warm, professional phone etiquette when speaking with patients.
  • High-quality data entry skills and the ability to multitask.
  • Empathy and a patient-focused mindset.
  • Ability to creatively tailor patient education to highlight program benefits.
  • Comfortable using Microsoft Office tools, including Outlook, Excel, Word, and Skype.
  • Availability during business hours of 8:00 am to 5:30 pm CST.
  • Associate degree or higher.
  • US-based location.
  • Sedentary work requiring prolonged sitting and extended phone conversations.
  • Ability to listen attentively, speak clearly, and take thorough real-time notes during calls.

Benefits

  • Fully remote position, 100% work-from-home.
  • Full-time Monday through Friday schedule.
  • Hourly pay plus eligibility for incentive compensation.
  • Health benefits including medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid holidays.
  • Paid time off (PTO).
  • Sick time off (STO).
  • Advancement opportunities and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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